GENERAL STATEMENT OF DUTIES: Acts as a liaison between the patient, billing and clinic staff. Orients new patients and resolves patient problems. Arranges for financial assistance for patients in need.

DUTIES AND RESPONSIBILITIES:

• Educates patients on services, insurance, etc.
• Gathers new patient information.
• Verifies patient insurance information and inputs same into PMS System. Identifies insurance problems before patient is seen.
• Identifies patients needing referrals and receives authorization before service is given.
• Understands and maintains authorization for ongoing treatment.
• Follows up on phone calls from billing office and resolves billing issues.
• Arranges for indigent coverage and drug replacement coverage as needed
• Meets with any patients owing a patient balance before they are seen by a physician.
• Sets up patient payment plans.
• Attends meetings as requested.
• Other duties as assigned.

QUALIFICATIONS AND EXPERIENCE:

Knowledge, Skills & Abilities:

Two to three years working in a medical office setting. Front office and/or billing experience required.

EDUCATION/TRAINING REQUIREMENTS:

High School Diploma required.

Some College preferred

AA/EOE