UT Southwestern Medical Center has a new opportunity available in the Revenue Cycle Department for the role of Technical Denials management Specialist II. The ideal candidate is well versed in working with EPIC Resolute. 

• Shift: Flex start 0600-0900, 8-hour shift
• Work From Home (WFH): This is a WFH position. Applicants must live within the Greater DFW area.

Our Culture:

The team culture is Love Based, which thrives on mutual respect, empathy, and support, fostering an environment where every member feels valued and empowered. It prioritizes open communication, collaboration, and understanding, creating a cohesive and inclusive community where individuals can flourish personally and professionally. Love Based cultivates a culture where kindness, compassion, and appreciation are foundational principles, leading to greater creativity, productivity, and fulfillment for all team members.

Job Expectations:

• Work both independently and collaboratively within a team to achieve production goals and deadlines.
• Demonstrate a strong commitment to productivity by staying focused and on task without constant supervision.
• Effectively communicate with colleagues, supervisors, and manager to ensure clarity, alignment, and successful outcomes.
• Take ownership of assigned tasks and projects, demonstrating accountability and reliability in meeting expectations.
• Adapt to changing priorities and work demands while maintaining a high level of quality and efficiency.
• Proactively identify opportunities for process improvement and contribute innovative solutions to enhance overall productivity and teamwork
• Ability to contact medical insurance payer and resolve outstanding claims
• Ability to appeal denied claim and overturn the denial.

Hard Skills 

• Experience with Reconsideration, Redetermination, and Appeal with health insurance carriers.
• Knowledge and experience with handling and resolving NCCI edits, LCD/NCD, and bundling denials.
• Knowledge and experience with denial codes from the remittance/EOB 
• Knowledge and experience with contacting health insurance carriers
• Ability to read and understand Explanation of Benefits
• Ability to multitask Contacting insurance companies and patients
• Knowledge and experience with online payer portals
• Epic experience Experience with reviewing medical records

Soft Skills

• Outlook experience
• Outlook Teams App experience
• Excel experience
• Medical Terminology
• Payer Portal experience

EXPERIENCE | EDUCATION: 

REQUIRED:

• High School Diploma;
• Two (2) years experience in medical claims recovery and/or collections required 
• Associate’s degree preferred 

JOB DUTIES: 

• Contacting payers, via website, phone and/or correspondence, regarding reimbursement of unpaid accounts over thirty (30) days or more, also researching and following up on denials and requests for additional information.
• Interpret Managed Care contracts and/or Medicare and Medicaid rules and regulations to ensure proper reimbursement/collection.
• Make necessary adjustments as required by plan reimbursement.
• Performs payment validation by utilizing internal and/or external resources to ensure proper reimbursement.
• Reviews, research and appeal partially denied claims for reconsideration.
• Responsible for contacting patients to gain additional information required to resolve an outstanding insurance balance.
• Functions as resource person for departmental personnel to answer questions and assists with problem resolution.
• Performs other duties as assigned.

SECURITY: 

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information 

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.