Who We Are 

It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships are one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage. With more than 900,000 on-site visitors, over 224 million television viewers worldwide and over 45 million online visitors globally in 2023, why not come and enjoy the thrill and excitement of working with our team?

Start Date: August 19, 2024

End Date: September 25, 2024

Must be available every day

The Role 

• Support the USTA’s efforts focused on US Open Fan Access Pass—a program granting exclusive access to thrilling activations, coveted photo opportunities, and VIP seating during US Open Fan Week. We're seeking enthusiastic and customer-focused individuals to join our team and be the face of the brand, ensuring every registered fan enjoys a top-notch experience. Applicants must be able to work a flexible schedule for US Open Fan Week, which will take place at the USTA Billie Jean King National Tennis Center in Flushing, N.Y., August 19 - August 25, 2024. 

• The role includes:
• Greeting and assisting fans with registration and inquiries about the Fan Access Pass.
• Ensuring smooth operation of activation access with efficiency and enthusiasm.
• Providing exceptional customer service by addressing fan needs and inquiries promptly and courteously.
• Collaborating with team members to maintain a welcoming and organized environment throughout Fan Week.
• Oversee and manage a staff of 45 seasonal individuals.

Who You Are 

• Ability to communicate clearly, and professionally with fans.
  • You act as the face of the Fan Access Pass program and the US Open brand and will be interacting with thousands of fans on a daily basis.
• Competent and comfortable with technology and mobile devices.
• Ability to stand for long periods of time
  • Shade is provided when possible, but some positions will be in the direct sun.
• Exceptional interpersonal skills with a friendly and approachable demeanor
  • You will work closely & collaboratively with our vendors and USTA staff to ensure fans are receiving the best US Open experience. 
• Experience in managing staff – with the ability to coordinate breaks and scheduling changes

The salary range for this position is $30.00 per hour. This position is non-exempt. Must be available to work on-site from August 19 - August 25. 

Perks 

• Credential access to the US Open grounds during Fan Week. 
• $35 per shift on credential for food
• Uniform shirts and hat will be provided