Who we are:

Advantasure is a growing company and a member of the UST HealthProof family, Advantasure champions innovative solutions with an eye on the future-providing health plans with the flexibility to adapt to a changing regulatory environment and evolving business needs. Leveraging the industry's leading experts in government-sponsored health plans, Advantasure offers solutions for administrative cost management, quality patient outcomes and experiences, enrollment growth, risk adjustment and quality and provider engagement initiatives.

We achieve this mission together through teamwork, communication, collaboration, and focus. Our employees are our greatest assets, and we invite you to apply to be a part of our journey toward making a difference in healthcare in the United States.

You Are:

The Member Engagement Specialist is responsible for interacting with members as part of outbound call campaigns to influence overall member satisfaction and ultimately CAHPS survey responses. Member Engagement Specialists are empathetic specialists who work with our clients' members to increase overall satisfaction by assisting with navigation of the healthcare system.

The Opportunity:

* Outbound engagement phone calls to members based on a set of criteria and/or campaign.

* Assisting member with navigation and/or health plan dissatisfiers and/or outbound campaign goal

* Maintains a high level of empathy and integrity to represent our clients in a professional and helpful manner.

* Meeting all call criteria for both verbal and written requirements Laser focus on improving member overall satisfaction with health plan

* Immediately alerts Manager of challenges/barriers impeding successful attainment of program goals.

* Completes and submits daily call logs and reports per guidelines.

* Actively participates in program improvement discussions and activities.

* Assists other teammates, as work and time requires or allows.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

EDUCATION: High School degree or GED Equivalent required. Bachelor's degree in a related field preferred. Valid driver's license and clean driving record is required. Relevant combination of education and experience may be considered in lieu of degree. Continuous learning, as defined by the Company's learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.

EXPERIENCE: Two years' experience in a related field with demonstrated knowledge that provides the necessary knowledge, skills, and abilities. Experience in the health care industry, specifically in a health plan or member engagement role is required. Experience communicating directly and regularly with members is required.

SKILLS/KNOWLEDGE REQUIRED:

* Empathetic listener and advanced communicator.

* Excellent organization skills.

* Excellent oral and written communication skills for representation of clear and concise results.

* Advanced technical skills for use of MS Office (Excel, Word, Outlook, and PowerPoint).

* Ability to manage significant workload, and to work efficiently under pressure, meeting established deadlines with minimal supervision.

* Strong sense of ownership of one's own work.

* Strong time management skills.

* Must possess high degree of accuracy, efficiency, accountability, and dependability.

May require transporting, pushing, pulling, and maneuvering items weighing up to 25 pounds. Travel is required. The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. As required by applicable law, UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below

Role Location: Remote

Compensation Range: $35,360 - $39,520

What we believe:

We're proud to embrace the same values that have shaped UST and its subsidiaries since the beginning. Since day one, we've been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and place people at the center of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.