Who we are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of practical problem solvers and creative thinkers in over 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career-and the lives of people across the world.

Visit us at .

You Are:

UST is looking for a Support Engineer with experience in Azure Cloud Operations

The Opportunity:

• Demonstrating in-depth knowledge of Azure services, including VMs, App Services, Networking, Storage, and AAD.
• Troubleshooting and resolving complex Azure-specific incidents within defined SLAs, leveraging your deep understanding of the platform.

Ticket Incident Management:

• Owning incident ownership from initial response time to resolution, leveraging internal ticketing systems

Good communication with stakeholders.

• Collaborating with cross-functional teams of developers and security to ensure smooth issue resolution.
• Escalating critical incidents effectively and following established escalation procedures. *Ongoing Maintenance:
• Executing tasks and tickets, including maintenance, patching, updates, and configuration management, to maintain platform stability.
• Automating routine tasks using Azure Automation and PowerShell scripting for enhanced efficiency.
• Maintaining our Knowledge Base for comprehensive documentation for future reference. *Security & Compliance:
• Adhering to strict Azure security best practices and enforce defined security policies and procedures.
• Partnering with security teams to identify and mitigate vulnerabilities, ensuring continuous improvement of our security posture.
• Staying informed of evolving Azure security features and industry compliance regulations. Knowledge Sharing & Continuous Improvement:
• Actively contributing to our internal Knowledge Base, documenting solutions and lessons learned from incidents and ongoing tasks.
• Sharing expertise through internal knowledge-sharing sessions and collaborating with the team to identify and implement ongoing improvements.
• Proactively suggesting new tools and methodologies that enhance our operations and user experience.

What you need:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience accumulated over time)
• 3 years of experience in cloud operations, specifically with Azure cloud technologies
• Proven ability to troubleshoot and resolve complex Azure-related issues
• Strong understanding of Cloud friendly OS systems administration and scripting languages
• Experience with monitoring tools like Azure Monitor and Log Analytics
• Excellent communication and collaboration skills
• Experience with Infrastructure as Code (IaC) tools such as Terraform Additionally, we consider the following as valuable assets:-
• Familiarity with DevOps methodologies and tools like Azure DevOps
• Experience with Azure Cost Management and optimization strategies
• Security certifications (e.g., AZ-500)
• Cloud automation experience

Location: Issaquah, WA

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. As required by applicable law, UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below

Role Location: WA

Compensation Range: $46,000 - $70,000

What we believe:

We're proud to embrace the same values that have shaped UST since the beginning. Since day one, we've been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the center of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.