JOB DESCRIPTION

The Senior Sales Support Specialist is a key function that links together the field sales team with administrative resources. The primary responsibility of the Senior Sales Support Specialist is to enable sales professionals to spend more time in front of current and prospective clients. We do this by working with the sales team on pre-sales needs, converting quotes to orders and agreements and helping resolve client issues. It is crucial to ensure that our sales team and client/prospective client(s) needs are responded to and resolved timely and completely.

KEY RESPONSIBILITIES 

• Serve as the expert liaison between sales and pricing for special pricing requests.
• Primary responsible party for a client transaction from submission to delivery/project completion.
• Ability to review queue of orders and emails and determine prioritization.
• Initial review of new client agreements within 2 business days of submission
• Understand and coach sales professionals on required agreement paperwork for all Usherwood offerings leading to more productive sales time and increased client/prospect satisfaction.
• Ability to efficiently complete orders and communications ensuring everything gets done on time.

• Facilitate regular meetings with assigned sales professionals to ensure open lines of communication. 

• Continue to learn sales systems such as Dynamics CRM, SalesScoreKeeper and related sales systems to be a working expert.

SKILLS & QUALIFICATIONS 

• Minimum of 3 years’ experience in a related position required.
• Strong communications and relationship building skills required. 
• Track record of efficiency and an ability to prioritize. 
• Leadership qualities and the ability to influence those around you.
• Ability to balance the needs of a dynamic sales team between requests, orders and client issues.

BENEFITS

• Excellent benefit offerings including: medical, dental, vision, and supplemental insurance 
• Company paid life insurance and long-term disability insurance
• 20 days of paid time off
• 401(k) plan with matching company contribution 
• Annual company store allowance

“Our growth is mirrored by the quality of people we have invested in.” – Louis F. Usherwood, CEO

Usherwood Office Technology is an Equal Opportunity Employer.

Visit us at www.usherwood.com