When joining USF Federal Credit Union, you can expect to work for a company that:

• Strives to be the most influential partner in our Members’ financial journey.
• Has been recognized with awards such as the “Sterling Governor’s Award for Excellence” and League of Southern Credit Unions & Affiliates “Credit Union of the Year”.
• Has a culture of engagement, growth, process improvement and community volunteerism.

What’s in it for you:

• Competitive pay, robust incentive programs, 401k matching, Mortgage and Auto Loan discounts
• 4 weeks minimum paid time off work, work anniversary paid time off, 11 paid holidays and 8 hours paid volunteer time off.
• Medical, Dental and vision plans with FSA option. (Employee Only Premiums for Dental and Vision are 100% Credit Union covered).
• 100% Credit Union Paid Short-Term and Long-Term Disability and Life Insurance
• Employee Assistance Program
• Undergraduate and Graduate Tuition Reimbursement
• In-depth New Employee Orientation showcasing Credit Union Values and Vision
• A Think Big culture dedicated to performance excellence and continual growth

Position Summary:

Responsible for performing clerical support duties for the mortgage department. Audits first and second mortgage loans to ensure all required documents and signatures are obtained. Responsible for sending completed loan packages to Mortgage Servicing or investors based on delivery guidelines and checklists. Maintains a positive attitude and conducts business in a professional manner. Assures that all members, staff and visitors are treated with consideration and respect and is responsible to meet production levels set by USF Federal Credit Union.

Essential Functions Include:

• Audit loans for missing paperwork, internal errors, or missing signatures. Works with Mortgage Processors/Closers, title companies and members to obtain all required paperwork, signatures, and error corrections to complete the file.
• Work within Agency loan delivery portals (FHLMC,FNMA) to upload XML files, review reports and meet investor deadlines. Bundle appropriate documents necessary for delivery to investor. Obtain any signatures necessary to complete the sale. Provide any additional documentation requested by investor after sale.
• Responsible for opening, distributing and processing mail received in the department. Updates LOS/log to reflect when documents are received.
• Prepares files for servicing and records departments and provides support to internal and external customers.
• Responsible for ensuring receipt of and imaging closing packages, recorded mortgages and final title policies. Utilizes LOS reporting/log to monitor receipt of these items.
• Uploads mortgage forms and any other required documents in the appropriate county for recording. Confirms all documents are received and recorded by the county.
• Update LOS loan status and investor information.
• Supports any other mortgage department staff including; mortgage loan originators, closers, and loan processors.
• Performs other related duties as assigned.

Reports to:

Mortgage Operations Assistant Manager

Required Education and Experience:

• A high school education or G.E.D.
• 1-3 years of similar or related experience.

Additional Skills:

• Experience with Microsoft Word, Power Point, Excel and Outlook.
• Automated Loan Origination System experience– preferred, however not a requirement
• Strong verbal and written communication skills.
• Must have a high level of organizational skills, analytical skills and be able to multitask
• Must demonstrate a functional knowledge of CFPB Regulations to include TRID, the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

Work Environment:

Hybrid environment – In-office one day per week

Physical Requirements:

Sitting frequently, walking occasionally, use of hands frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10lbs of force occasionally to life, carry, push, pull, or move objects.

Position Type/Expected Hours of Work:

Full-Time/40 hours per week

Classification:

Non-Exempt

Other Duties:

Please note this job description is not a comprehensive list of activities, duties or responsibilities that are required in this position. Duties, responsibilities and activities may change at any time with or without notice.

About Us:

For 60 years, USF FCU has experienced rapid growth and is dedicated to delivering financial solutions to improve our members’ lives. Our success is thrilling, but our core values of excellence, passion, innovation, community, and collaboration mean our relationships with our members and our employees will always be our top priority! We have grown to over 60,000 members and $800 million in assets, robust online and mobile banking, 6 branch locations and thousands of shared branches and fee-free ATMs nationwide.

Our vision is to be the most influential partner in each member’s financial journey.

Our mission is to deliver financial solutions to improve members’ lives.