1 it service desk technician Job in palo alto, ca
AdeptSource is Hiring an IT Service Desk Technician (onsite) Near Palo Alto, CA
*Please note this is an onsite position located in Palo Alto, CA. Only local candidates will be considered.ROLE AND RESPONSIBILITIES• Own and manage the IT Service Desk in JIRA, including evolution of the service desk and reporting• Help develop improved IT support processes to improve support efficiency and maintain related documentation in Confluence• Manage employee lifecycle end-to-end including provisioning of new hires, IT orientation, offboarding of employees, and asset inventory management• Engage and contribute to daily standup meetings• Keep an up-to-date record of active tasks and provide weekly reports to IT head• Serve as the face of IT support and help users with walk-up IT support requestsQUALIFICATIONS• Good communication skills (verbal and written)• Ability to self-educate by finding and reading technical documentation• 2-4 years of experience working independently in an IT support desk• Comprehensive experience with managing Azure AD, Office 365, and Intune• Ability to provision and troubleshoot VPN in Cisco Meraki• Desire to expand skillset beyond scope of job description• Experience working in lab-centric support environments and troubleshooting niche software• Ability to follow documented processes and self-report deviations• Experience with scripting in Python & PowerShell
Job Summary
Full Time
Business Services
$59k-75k (estimate)
04/18/2024
06/17/2024
adeptsource.com
SPICEWOOD, TX
<25
1999
Private
ROB YARBROUGH
<$5M
Business Services
Related Companies
The job skills required for IT Service Desk Technician (onsite) include Troubleshooting, IT Support, Communication Skills, VPN, Cisco, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Technician (onsite). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Technician (onsite). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Service Desk Technician (onsite) positions, which can be used as a reference in future career path planning. As an IT Service Desk Technician (onsite), it can be promoted into senior positions as an Applications Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Desk Technician (onsite). You can explore the career advancement for an IT Service Desk Technician (onsite) below and select your interested title to get hiring information.
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Develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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Responds to customer queries to provide technical assistance.
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Solve problems without redirecting users.
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Requires customer service experience and knowledge of software, printers and mail.
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Proven experience as a help desk technician or other customer support role.
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