Why USAA?

Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
As a dedicated Business Advisor II- Fraud Detection Training you will advise stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or product competitiveness and profitable growth. Assists in the development and implementation of solutions to influence business decisions for relevant CoSA or line(s) of business. Identifies opportunities to change, enhance, or streamline exiting business programs. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm. You will be responsible for conducting training for contact center, and alert management.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

The Opportunity

What you'll do:

• Identifies opportunities and provides guidance on procedure and process improvement and/or implements business solutions to meet business needs.

• Collaborates with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects, processes, and initiatives.

• Coordinates with appropriate stakeholders and program/project sponsors to help ensure successful product and initiative implementation. 

• Coordinates training, communications such as job aids and related activities for new processes, procedures and/or product changes.

• Conducts periodic testing against key controls and take necessary actions to address issues

• Assists in the collection and documentation of business decisions in accordance with enterprise record retention standards.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 2 years of project management or business planning experience. 

• Developing knowledge of relevant industry technology applications such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserve, KDIM, Fidelity, Metric Stream or other industry related applications.

• Demonstrated experience in developing recommendations or solutions that will increase efficiency and improve business processes or decisions.

• Developing experience in both written and verbal communication, to deliver key information effectively to stakeholders and all levels of management.

• Developing experience/ knowledge of risk management frameworks and regulatory requirements for applicable LOB.

• Developing knowledge of Microsoft Office tools.

What sets you apart:

• 2 Years of experience in Fraud Operations (Including fraud call center)

• Customer contact call center experience desired

• Detections alert management experience desired

• Training facilitator experience a plus

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,290- $106,230 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.