Primary Details Time Type: Full time Worker Type: Employee R The Opportunity This role is responsible for regional delivery, management, governance, operation, and continual improvement of service continuity processes and activities to ensure that QBE has appropriate recovery provision and plans in place in the event that IT service recovery is triggered and put in to action. This role is also responsible for management of IT DR assurance within the region, including planning and executing disaster recovery exercises with strategic partners and internal teams. You will ensure recovery of all business-critical applications within their respective RTO and RPO objectives. You will manage all service continuity risk in-line with company policies, ensuring adherence to defined standards that meets the technology and business requirements. On a day-to-day basis, you will ensure that projects for new or enhanced services have adequate provision for disaster recovery, and to keep ahead of new technologies, techniques, and methods for resilience. Primary Responsibilities Foundational Deployment and execution of the ITSCM strategy within the region to ensure that all business IT applications are protected in the event of disruption and business continuity protected Manage regional DR assurance ensuring plans are created and maintained to meet the business and infrastructure requirements for RTO and RPO Ensure alignment of processes and documentation with regulatory requirement, policies, and control standards Deliver regular exercising to assess the effectiveness of processes and plans, and communicate results and improvements to stakeholders and relevant governance forums Drive continuous improvement through Plan, Do, Check, Act Engage and support transition and transformation activities and promote new ways of working initiatives Act as the first line of support and DR authority on behalf of the region; leading the recovery plan in the event of invocation Ability to demonstrate a calm demeanor when working in a high-pressured situation in the event of a disaster Able to establish collaborative working relationships within cross matrix organization Senior level IT service continuity and resiliency background in a multi-national enterprise sized environment Proficient in risk management processes and experience in effectively leading, monitoring and mitigating risk within a formal framework Risk Excellence / Governance Governance of service partners, assuring compliance in alignment with contract obligations Ensure all regional risks, issues, actions are managed in line with company and regulatory standards Management and reporting of regional IT DR KPI and KRI Required Education • Bachelor's Degree or equivalent combination of education and work experience Required Experience • 7 years relevant experience Preferred Competencies/Skills IT Service Continuity Management (ITSCM) delivery within a regulated industry Management Framework experience in the Service Operations function (Event, Incident, Problem, Change, Release, Capacity, ITSCM and CSI) Experienced in applying IT Service Continuity Management processes and practices in a service orientated environment Passionate about closely integrating an IT service continuity within a wider resilience function Demonstrating excellent communication skills with empathy, diplomacy, and inclusion Strong understanding of contemporary IT trends and technologies Preferred Education Specifics • Degree in computer science Preferred Experience • Experience of working with multi-vendor outsourced offshore suppliers is essential •Generic IT background and experience •Good experience with VM recovery tools, backup/archiving techniques, high availability and physical server recovery •Demonstrable experience in working directly with outsourcers, business owners and IT teams and in driving these to meet stated objectives •Creation of short- and medium-term disaster recovery support strategy •Experienced in the delivery of multiple DR projects; overseeing all aspects of the project, including planning, resource allocation, design and execution. *Provide support for the major incident process, directing as required the technical response in a recovery invocation, and ensure the support staff and vendors are focused on the appropriate sequence and priority actions. Ways of Working Provide consultancy and challenge to all new projects ensuring appropriate level of DR consideration, planning and action throughout the lifecycle Manage relationship with BIA business contacts/leads. Educate and support contacts with all DR related matters and point of contact during testing or actual disaster scenarios Build and maintain effective internal and external stakeholder relationships to understand priorities, monitor service delivery and recommend continuous improvement opportunities for recovery Collaborate with BCP teams and business contacts as required. Develop and negotiate on business criticality requests versus infrastructure capability and provisions Manage an awareness campaign to share and develop strategy, knowledge, and best practice Engage with senior key stakeholders, maintain regular communication providing regular information on activities and progress. Engage with Operational Resilience, Business Continuity and Risk Management Teams to support ongoing companywide resilience activities. Preferred Licenses/Certifications • Project Management Professional Certification (PMP) Preferred Knowledge A strong knowledge of relevant legislation and specific understanding of insurance regulation Familiarization of APRA Standard CPS 232 Knowledge of global financial sector regulations Good working knowledge of ISO22301 principles and related good practice and standards Minimum ITIL V3 Foundation Hyperconverged Infrastructure (HCI) Cloud Computing Services availability strategies Sound understanding of cloud computing, technology operations, infrastructure, and architecture About QBE We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realizing our vision of becoming the most consistent and innovative risk partner. And our people will be at the center of our success. We’re proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities. With more than 12,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind. We believe this is our moment: What if it was yours too? Your career at QBE — let’s make it happen! https://www.linkedin.com/company/qbe-north-america/ US Only - Travel Frequency • Infrequent (approximately 1-4 trips annually) US Only - Physical Demands • General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs. US Only - Disclaimer • To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job Type • Individual Contributor Global Disclaimer • The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Compensation Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs. Annual Salary Range: $100,000 - $150,000 AL, AR, AZ, CO (Remote), DE, FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX (Remote, Plano), UT, VA, VT, WI, WV and WY * * * * * Annual Salary Range: $110,000 - $165,000 CA (Remote, Fresno, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA * * * * * Annual Salary Range: $125,000 - $187,000 San Francisco CA, NJ and New York City NY Benefit Highlights You are more than your work – and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. At QBE, we understand that exceptional employee benefits go beyond mere coverage and compensation. We recognize the importance of flexibility in the work environment to promote a healthy balance, and we are committed to facilitating personal and professional integration for our employees. That's why we offer the opportunity for hybrid work arrangements. If this role necessitates a hybrid working model, candidates must be open to attending the office 8-12 days per month. This approach ensures a collaborative and supportive work environment where team members can come together to innovate and drive success. How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world. Learn more about QBE Careers today.