NetSuite Administrator

USA Automotive Partners is a fast-paced, fast-growing company, looking for team members who desire to work within the information technology department of the company. The candidate will demonstrate strong influence and communications skills to interact successfully and effectively with all departments as an advisor to the organization on system efficiency and effectiveness, relying on extensive business applications experience and understanding of business workflows in relation to what NetSuite is capable of.

General Responsibilities:

• Create and maintain all NetSuite process and procedure documentation
• Responsible for all NetSuite testing and documentation, including obtaining sign off from users on requested changes
• Perform day-to-day operation, maintenance, project, change request and support tasks for NetSuite
• Plan, review, and revise feature configurations and customizations of NetSuite to meet evolving business and operational needs
• Support request for new/update/termination of users/roles, partners and associated accounts/roles, Workflow design, maintenance and troubleshoot
• Support NetSuite integration project efforts and be the liaison with NetSuite Support
• Support end user requests for new saved searches, reports, KPIs, and dashboards
• Monitor end-user usage, daily system scripts and track performance of NetSuite application
• Provide internal, on-going system/technical support to users, including training and maintaining proper system access for all roles
• Develop, test, and deploy customizations utilizing partners and consultants
• Develop, document, and implement policies, procedures, and guidelines to ensure data integrity, change protocols, customization, usage etc
• Identify, evaluate, and recommend other key technologies required to support and improve the business process centered on the NetSuite platform
• Maintain up-to-date knowledge of NetSuite functionality on new releases, customizations, and integrations
• Participate in on-going system training and lead internal trainings and regular information sharing activities
• Responsible for the change management, upgrade testing and release process of NetSuite
• Responsible for NetSuite data management which includes governance and control, security and integrity

• NetSuite certification is advantageous
• Previous experience in a technical support role
• Experience with remote desktop applications
• Strong analytical and problem-solving skills
• Ability to work under pressure, meet deadlines, and work on a multiple projects simultaneously
• A record of accomplishment of following through on commitments
• NetSuite administration, support and training experience in manufacturing environment
• Working knowledge of csv imports, user provisioning, defining roles, report analytics and scheduling scripts
• Must be a team player and be able to effectively communicate with staff at all levels of the firm
• Highly proficient in MS Office applications
• A bachelors degree in Computer Science, MIS or related technical field preferred