R10033445 Regional Profitability Manager (Open) Location: Horsham, PA (Regional Office) - Management How will you CONTRIBUTE and GROW? The Regional Profitability Manager is responsible for all aspects of improving the customer experience and simultaneously maximizing profitability. The dual goals will be attained via a combination of (a) identifying and eliminating activities and practices that negatively impact customer experience there by leading to customer churn, (b) developing and instituting pricing strategies and disciplines and (c) identifying and ultimately eliminating inefficiencies throughout all aspects of the regional company. The Manager will work with all levels of the organization in creating a culture that is customer centric, strives for continuous improvement and willingly embraces advancements in technology. The end goal of which is to create a loyal customer base, an energized, forward thinking work force and continuously improving financial metrics. Assist with price initiatives to drive regional price benefit such as override monitoring, periodic price reviews, and ad hoc cost recovery exercises. Develop, maintain, interpret and communicate metrics across all lines of the business in conjunction with and support of regional company management and the field Extensive analysis of monthly P&L results; including determination of trends, finding cost reduction opportunities and monitoring and assisting in compliance with budget and cost efficiency programs. Lead the development of new reporting metrics and tools, as well as transitioning existing ones to Power BI Provide support in various data analysis projects (by utilizing BW and/or SAP reporting tools to pull and manipulate large sets of data for various ad hoc projects) Preparing post mortem reviews of larger customer relationships and/or large investments in assets dedicated to servicing specific customers. The goal of which is to ensure the company is realizing the expected level of return. If it is not, then the Profitability Analyst will work with the Director and internal stakeholders to determine the best path forward to attain that stated level of profitability. Work with all levels and aspects of the organization to understand and evaluate cost and investment structures. Work with the team to help maximize investments, synergies and efficiencies while negating or minimizing any impact on customer service ________________________ Are you a MATCH? Bachelor’s degree in business management or related field preferred. 3 years motivating, influencing and leading dynamic high performing teams. Collaborative and strong ability to connect and influence multiple leadership levels, demonstrate a sense of urgency, and provide exceptional customer service to internal and external customers Ability to work independently and proactively. Critical thinker and problem solver. Strong strategic planning/project management Adaptive and entrepreneurial approach: demonstrates flexibility, energy, and initiative in fast-paced, unpredictable, and matrix business environment Strong proficiency in both Google application required - Docs, Sheets, Slides, Gmail, Forms, Google Drive, Meets and Hangouts Experience with all internal systems and branch operations including SAP, Customer Portals, Oracle, and integrated reporting systems Ability to communicate effectively on a regular cadence to senior executives on strategies, goals, and status. Understanding of the North Division Branch Operations Dashboard and the critical metrics that impact the overall customer experience is preferred Functional understanding of ERP systems and customer lifecycle management (account creation, sales transactions, collections) Strong business aptitude, and expert knowledge of Customer Service in a decentralized retail distribution environment to anticipate a wide range of future needs and opportunities and facilitate development of complex solutions Strong packaged gas industry experience is required Excellent financial and analytical capabilities is required SAP experience is preferred _________________________ Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request. Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _________________________ California Privacy Notice Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.