R10039300 Customer Experience Cylinder Auditor (Open) Location: Kennesaw, GA (SAF) - Management How will you CONTRIBUTE and GROW? Join a team at the forefront of the gas and welding industry with Airgas, a recognized leader renowned for its commitment to excellence. At Airgas, we take pride in our national recognition for fostering diversity and championing veteran hiring initiatives. As a Customer Experience Cylinder Auditor, your role is pivotal in ensuring precise customer cylinder balances and rental billing within our Regional Company. You'll leverage your attention to detail and industry expertise to guarantee accurate data entry into SAP, maintaining seamless operations while adhering to company policies. Responsibilities: Conduct on-site cylinder audits promptly upon request or report analysis. Collaborate with branches, sales, and Customer Experience Representatives to uphold accurate customer cylinder balances and billing. Act as a liaison between customers, branches, sales, and CXRs to facilitate seamless communication. Identify branch training needs and communicate them to relevant stakeholders. Provide regular updates and quantitative analysis to AVPs and senior management. Resolve balance discrepancies by coordinating with various stakeholders. Utilize SAP Partnership functionality for thorough account research. Maintain audit history through scheduling and entering audit results. Investigate and validate cylinder discrepancies for loss of use and adjustment. Obtain necessary approvals for cylinder adjustments, review and post-branch adjustments. Perform ACT handheld audits and assist branches with related issues. Undertake special projects and additional duties as assigned. ________________________ Are you a MATCH? High school diploma or equivalent (Bachelor's degree preferred). Minimum 2 years of inventory control experience. Experience with SAP and/or ERP systems is a plus. Proficiency in Microsoft Office suite and ability to learn new software. Strong analytical skills with the ability to solve practical problems. Proficient in handling and analyzing extensive datasets. Meticulous attention to detail. Excellent communication skills, both verbal and written. Customer service-oriented mindset with the ability to build positive relationships. Ability to work efficiently in a fast-paced environment while maintaining attention to detail. Flexibility to adapt to changing circumstances and assume increasing responsibilities. Valid driver’s license, reliable transportation, and willingness to travel up to 5-10%. Note: Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. _________________________ Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request. Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _________________________ California Privacy Notice Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.