13 Program Support Assistant Jobs in Martinsburg, WV
US Veterans Health Administration is Hiring a Program Support Assistant Near Martinsburg, WV
Duties
Major Duties and Responsibilities:
Clerical- Administrative Support
- The incumbent receives and screens incoming telephone calls and refers them to the appropriate staff when unable to resolve issue and/or concern demonstrating professional code of conduct and effective/polite communication to provide exceptional customer service.
- Maintains the Chief Nurse's schedule via outlook calendar and reschedules appointments needed/required by Chief Nurse.
- Schedules and plans meetings including space and auto-visual reservations, notifying attendees, preparing agendas, arranging meeting rooms, transcribing, and distributing minutes.
- The incumbent is responsible for transcription, routing, distribution, maintaining files, and uploading to Share Drive any minutes and/or documents from designated Nursing Service and/or assigned meetings within the overall Nursing Service.
- Prepares, routes, and tracks internal and external correspondence and documents and processes incoming and outgoing correspondence.
- Tracks all proficiency/performance reports, emailing NMs reminders of upcoming due dates and reporting reminders monthly in Chief Nurse/NMs meetings.
- Identifies ways to streamline and improve processes related to time management and record keeping ensuring accuracy, timeliness, and compliance.
- Maintains competency assessment folders for the Chief Nurse, Nurse Managers, and other Nursing Service staff to ensure compliance with annual mandatory education/training and functional statement reviews
- Establishes and maintains Nursing Service local HR and personnel files, i.e., proficiencies, performance appraisals, disciplinary actions, patient issues, etc.… Ensures nursing database and spreadsheets are up to date to maintain service compliance.
- Knowledge of database/spreadsheet design and building as needed for EXCEL functions, tables, charts and/or graphs to ensure monitoring and tracking is maintained for clinical pertinence, leave usage reviews, service data collection, and other tracking for regulatory compliance.
- Prints Certificate of Eligibles lists from USAJobs/Selection Manager for management review.
- Assists with scheduling interviews for new positions by calling applicants and setting up interview room location. Scans interview sheets and any needed documentation into USAJobs/Selection Manager to facilitate efficient hiring practices.
- Advanced practical knowledge of database and reporting related to HR functions and IT access to generate reports and monitor data including VISTA access review and functions, MSS approvals of new positions, SF 52, position updates for appointment changes and promotions, and ensuring all documents for onboarding and departing employees is completed, scanned, and loaded into data base or efficient process and tracking.
- Enters, extracts, monitors, and corrects personnel data related to MSS approvals for new positions, SF-52s, and position updates.
- Responsible for key control, timekeeping, mail, IT requests, onboarding/access of new employees, ordering office supplies, correspondence control, and records management.
- Knowledge of key and supply orders to ensure timely entry and receipt to maintain production of service area par levels.
- Advanced practical knowledge of timekeeping to include VATAS and AcuStaf scheduling, coding and certification process for efficient and accuracy of employee timecards.
- Ability to use MS Word, Excel, Outlook, PowerPoint, TEAMS, copiers laptops, fax, and other essential equipment and programs.
- Resolves and/or assists in resolving a variety of complaints by patients and/or employees.
- Performs other duties as assigned.
Position Description Title/PD#: Program Support Assistant/PD23063A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Requirements
Conditions of Employment
- You must be a U.S. citizen to apply for this job
- Subject to a background/suitability investigation
- May serve a probationary period
- Selective Service Registration is required for males born after 12/31/1959
- A complete application package; Resume, Transcripts, etc.
- Selected applicants will be required to complete an online onboarding process
Qualifications
You may qualify based on your experience as described below:
- Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Assignments include a variety of standard clerical and support tasks in support of assigned Nursing Service. The work involves data entry and management, report generation, transcription and posting of minutes, writing correspondence, coordinating meetings, calendar maintenance, and assisting leaders and staff with a range of personnel actions. The employee handles most problems that arise, referring unusual and controversial issues to leadership.
- Clerical
- Customer Service (Clerical/Technical)
- Information Management
- Process Control
- Technical Documentation
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Additional information
The following will be communicated to applicants for VA employment in a testing designated position and will also be included in all VA vacancy announcements for such positions: All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drugs use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Documents Accepted:
- Cover Letter
- DD-214/ Statement of Service
- Disability Letter (Schedule A)
- Disability Letter (VA)
- Proof of Marriage Status
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
- Disability Letter (Schedule A)
- Resume
Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online. Applying online will allow you to review and track the status of your application.How to Apply
All applicants are encouraged to apply online.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 02/14/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12280623.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.Agency contact information
Javay Holmes
Phone
(202) 531-6350
Email
javay.holmes@va.gov
Address
Martinsburg VA Medical Center
510 Butler Avenue
Martinsburg, WV 25405
USNext steps
After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
Documents Accepted:
- Cover Letter
- DD-214/ Statement of Service
- Disability Letter (Schedule A)
- Disability Letter (VA)
- Proof of Marriage Status
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
- Disability Letter (Schedule A)
- Resume
Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online. Applying online will allow you to review and track the status of your application.
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.
Job Summary
Full Time
$59k-80k (estimate)
05/08/2023
05/22/2024
The job skills required for Program Support Assistant include Onboarding, Mental Health, Leadership, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Program Support Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Program Support Assistant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Program Support Assistant positions, which can be used as a reference in future career path planning. As a Program Support Assistant, it can be promoted into senior positions as a Systems Support Assistant, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Program Support Assistant. You can explore the career advancement for a Program Support Assistant below and select your interested title to get hiring information.
If you are interested in becoming a Program Support Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Program Support Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Program Support Assistant jobs
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Look at some of the specific skills of program support assistant need to have.
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Step 3: View the best colleges and universities for Program Support Assistant.
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