Duties

The Program Support Assistant independently manages the administrative functions of staff and programs, coordinates care with VA patients and non-VA facilities. The position performs work in direct support the Service Line Managers and Program. The position provides clerical/administrative, assistant and technician support from within an Administrative office.
Duties include but are not limited to:

• Performs work in support of general management and /or program analysis functions in which knowledge of the purpose, operation, methodology, and techniques characteristics of specific management/program analysis function is required.
• Word processing, control point for Medicine Service, electronic mail, advanced levels of levels of CPRS, Microsoft SQL software, Adobe Pro, and SharePoint design and maintenance.
• Performs work supporting the study of organizations, including work related to surveys conducted to access organizational performance.
• Provides clerical assistance and technical support within the Service Line and duties including, but not limited to, being the main point of contact for Records Management, assisting the Administrative Officer as a liaison between service line and human resources, preparing emergency equipment requests, completing and approving Micro approval requests, maintaining the Equipment Inventory List (EIL) and performing annual physical inventory checks of the Service Line equipment.
• Maintains the service emergency call back list, managing service line key distribution and collection, maintaining office equipment, developing spreadsheets to facilitate personnel management recruitment, maintains the services daily appointment meeting calendar, serving as the control point manager, control points for ordering service line supplies, assisting the Administrative Officer and Credentialing office in preparing VETPRO documentation to ensure that all new licensed staff are properly credentialed, and assisting the Service Line Manager with preparation and tracking of annual proficiencies, pay for performance, periodic performance evaluations and physical pay panels.
• Obtains, organizes, files and retrieves reports, correspondence, and numbered data for the use in preparing status reports, briefing, and representations. Monitors daily workflows/processes to determine or identify any potential problems areas in day-to-day operations and makes recommendations to improve these services to VA WRJ Administrative Leadership when necessary.
• Assists Service Line Leadership in Human Resources with the following, but limited to, acting as the point of contact for all new staff, collecting, organizing, and creating all forms/paperwork for provider in-boarding, academic affiliations, proficiencies and ECF's, and pay panels.
• Provides technical support to the Service staff that need advice, computer assistance, and training in applying hardware and Service Line databases.
• Performs the on boarding process and ensures all new employees have electronic access codes and email addresses.
• Performs the duties as the TMS administrator and monitors staff's TMS accounts for complicacy for the Service Line/Section.
• Serves as the primary timekeeper for the service.
• Performs additional duties as assigned by service leadership.

Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• You may be required to serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Documents Accepted:

  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (Schedule A)
  • Disability Letter (VA)
  • Resume
  • Separation Notice (RIF)
  • SF-15
  • SF-50/ Notification of Personnel Action

  Documents Required:
  

  • Resume

  Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
  Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
  Applications are accepted online. Applying online will allow you to review and track the status of your application.

• How to Apply

  All applicants are encouraged to apply online.
  To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 01/24/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12277179.
  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package.
  NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
  To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
  If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

  Agency contact information

  Jessica Steed

  Phone

  (802) 295-9363 X2021

  Email

  Jessica.Steed2@va.gov

  Address

  White River Junction VA Medical Center
  215 North Main St.
  White River Jct., VT 05009
  US

  Next steps

  After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.