2 Health Technician -Telehealth Clinical Advanced Jobs in Spokane, WA
US Veterans Health Administration is Hiring a Health Technician -Telehealth Clinical Advanced Near Spokane, WA
Duties
There is no On the Job Training - you must be able to fully perform on day one.
The Telehealth Clinical Technician (TCT) serves a generalist role, providing technical and administrative support for telehealth programs as an imager and presenter to support video conferencing, staff training, telehealth clinical encounters from patient and provider locations, and technology support for real time telehealth events including patient education activities, technical support, training, help desk, scheduling support, and other program support duties as needed.
The Veterans Health Administration (VHA) expands the provision of patient care to various institutional and non-institutional settings, such as the Department of Veterans Affairs Medical Centers (VAMCs), Community-Based Outpatient Clinics (CBOCs), State Veteran Homes, Vet Centers, homeless shelters, Indian Health Services (IHS), Department of Defense (DOD), and other affiliated organizations by utilizing innovative telecommunication technologies to enhance care coordination, access to care, and to routinely and proactively manage diseases to prevent healthcare crises. These programs may include Video Conferencing, Talent Management System (TMS), My VA Health, Home Telehealth (HT), Clinical Video Telehealth (CVT), VA Video Connect (VVC), and Store and Forward Telehealth (SFT) technologies.
The major duties include Tele-presenter, Telehealth lmager, and Telehealth Ancillary Duties.
Tele-presenter:
- Serve as a site coordinator for technology and training aspects.
- Facilitate scheduling and technical aspects for real-time telehealth applications, video conferencing, training, TMS, My VA Health, and open training and/or telehealth patient room.
- Create the appropriate clinical or training environment.
- Prepare equipment for training, education, access, and exams.
- Establish online video conference or other connections necessary for the visit, training, or instruction.
- Orient the patient, staff, and provider to the environment, room, equipment, and process.
- Answer questions while providing instruction and assistance.
- Identify the staff, patient, or provider for the presenter.
- Document and close encounters, answer questions, and perform other duties as needed to ensure a beneficial visit or online activity.
- Have regular contact with the facility care coordinator and HT care coordinators to work out any issues, equipment needs, problems, data collection, or any other logistical issue.
- Perform telehealth imaging using approved telehealth imaging devices, including teleretinal screening, teledermatology and telewound care as identified and referred by the provider.
- Collect appropriate patient demographics and pertinent historical information to populate the imager template.
- Exercise timely and appropriate action based on the consult report from the readers.
- Serve as a liaison between image readers, primary care providers, specialty care providers, patients, and other VA personnel.
- Guided by local policy or standing orders, initiate consultations and appropriately appoint patients on behalf of the primary care provider, who retains responsibility for patient care.
- Upload images and clinical information in the patient's electronic medical record via Millennium.
- Assist the care manager with the patient's clinical reminders related to the imaging process and take necessary action based on the reader's recommendations and provide health promotion advice and care management as necessary.
- Initiate any indicated follow-up based upon findings of the reader, including scheduling patient with clinics.
- Assist in patient care under the direct supervision of a licensed healthcare provider.
- Conduct quality control procedures on equipment and products and maintain proper records for quality control reports and workload reporting.
- Responsible for day-to-day operation of video conferencing, training, TMS, VVC, My VA Health and Telehealth clinics.
- Request service as needed for all telehealth technology, ophthalmic, home telehealth technology and computer equipment.
- Utilize and submit requests for technical support to trouble-shoot and upgrade telehealth technologies.
- Set up and adjust specialized clinical computers and equipment with multiple features that require precise interaction and positioning to operate correctly.
- Develop and coordinate a wide variety of team policies and procedures with full and complete telehealth technical advice.
- Provide support to administer activities and continually adjust to effect necessary change, as needed.
- Organize and maintain a record keeping system for the program.
Telework: Not Available
Virtual: This is not a virtual position
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
Requirements
Conditions of Employment
- You must be a U.S. Citizen to apply for this job.
- All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.
Qualifications
BASIC REQUIREMENTS
Citizenship. Citizen of the United States. After a determination is made that it is not possible to recruit qualified citizens, non-citizen personnel may be appointed on a temporary basis under authority of 38 U.S.C. 7405, without regard to the citizenship requirements of 38 U.S.C. 7402 or any other law prohibiting the employment of or payment of compensation to a person who is not a citizen of the United States. Candidates must meet all other requirements for the grade and position concerned.
Experience and Education.
(1) Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician.
OR
(2) Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation.
OR
(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
- (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field. OR
- (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces.
English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English.
GRADE DETERMINATIONS
In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates.
Health Technician (Telehealth Clinical), GS-7 (Advanced)
Experience. One year of experience equivalent to the next lower grade level. This experience MUST be in a telehealth role completing the work of a full performance Health Technician Telehealth Clinical or equivalent position.
Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to the experience above, the candidate must demonstrate all of the following KSAs.
(a) Ability to use independent technical judgment to analyze, evaluate and resolve problems.
(b) Knowledge of quality control and assurance procedures and principles of performance improvement.
(c) Ability to function effectively between competing priorities.
(d) Knowledge of proper maintenance and troubleshooting of telehealth equipment.
(e) Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work.
(f) Ability to assist in Health Technician (Telehealth Clinical) development, outcome management and strategic planning.
(g) Ability to perform successful knowledge transfer regarding the use of telehealth technologies.
Note:Clearly describe how you meet these KSAs in your resume; we cannot make assumptions regarding your experience.
References: VA Handbook 5005/96, Part II, Appendix G50, February 7, 2018.
The full performance level of this vacancy is GS-7.
Physical Requirements: The work requires moderate lifting and carrying (15-44 pounds); reaching above shoulder; use of fingers, both hands are required, walking (up to 1 hour), standing (up to 1 hour), far vision correctable in one eye to 20/20 and 20/40 in the other, both eye; are required; the ability to distinguish basic colors; and hearing (aid may be permitted). Must be able to work closely with others and work alone.
Education
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Additional information
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
What are KSAs?
In the federal hiring process, Knowledge, Skills, and Abilities (KSAs) are a list of special qualifications and personal attributes that you need to have for a particular job/grade level (see Qualifications section of this announcement).
- Knowledge statements refer to an organized body of information usually of a factual or procedural nature which, if applied, makes adequate performance on the job possible. A body of information applied directly to the performance of a function. Skill statements refer to the proficient manual, verbal or mental manipulation of data or things.
- Skills can be readily measured by a performance test where quantity and quality of performance are tested, usually within an established time limit.
- Ability statements refer to the power to perform an observable activity at the present time. This means that abilities have been evidenced through activities or behaviors that are similar to those required on the job. Note that abilities are different from aptitudes. Aptitudes are only the potential for performing the activity.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To apply for this position, you must provide a complete Application Package which includes:
- Resume
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.- Save the file to your computer or phone, do not open it in a browser window.
- Once saved, open it using Adobe Acrobat or Reader (if you complete the form in a browser, the data is not saved to the form).
- Save the data in Adobe and close the file.
- Open in a web browser to sign and save. This will keep all the data and allow you to sign the form.
- Cover Letter
- DD-214/ Statement of Service
- Disability Letter (VA)
- OF-306
- VA Application 10-2850c with pages 3 and 4 signed within the last 6 months
- Other (2)
- Other (3)
- Performance Appraisal
- Professional Certification
- Resume
- SF-15
- SF-50/ Notification of Personnel Action
- Transcript
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 12/17/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12242837.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.- To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click Submit My Answers to submit your application package.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.Agency contact information
Joe Julkowski
Phone
509-434-7382
Email
joseph.julkowski@va.gov
Address
Mann-Grandstaff Department of Veterans Affairs Medical Center
4815 North Assembly Street
Spokane, WA 99205
USNext steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
To apply for this position, you must provide a complete Application Package which includes:
- Resume
- Save the file to your computer or phone, do not open it in a browser window.
- Once saved, open it using Adobe Acrobat or Reader (if you complete the form in a browser, the data is not saved to the form).
- Save the data in Adobe and close the file.
- Open in a web browser to sign and save. This will keep all the data and allow you to sign the form.
- Cover Letter
- DD-214/ Statement of Service
- Disability Letter (VA)
- OF-306
- VA Application 10-2850c with pages 3 and 4 signed within the last 6 months
- Other (2)
- Other (3)
- Performance Appraisal
- Professional Certification
- Resume
- SF-15
- SF-50/ Notification of Personnel Action
- Transcript
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job is open to
Veterans
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
This announcement is open to Veterans and the Public. Applicants will be referred in the following order: 1. Veterans 2. The Public - US Citizens.
Job Summary
Full Time
$84k-103k (estimate)
12/21/2023
06/11/2024
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