GUEST SERVICES REPRESENTATIVE

OVERVIEW

The purpose of this position is to provide prompt, courteous, and professional service to guests, and trainees.

The position reports to the Museum Operations Manager but actively participates as a part of a team that includes guest services and theater operations. This team effort is to broadly organize, plan, and execute the mission for the U.S. Space and Rocket Center.

RESPONSIBILITIES

Essential Functions

Museum Ticketing

Concessions

Museum Exhibits and Simulators

The above duties reflect the general responsibilities necessary to describe the principal work functions of the job. They shall not be considered as a detailed description of all work requirements that may be in the position.

Supervisory Responsibilities:

Level of Supervision: None

Travel Required:

None

QUALIFICATIONS

Required Education

• Education: High School or equivalent desired.

Required Experience

• Must be at least 16 years old.
• Experience: Some experience working with the public is strongly desired. Must have excellent verbal and written communication skills. 3-6 months of experience handling cash and operating a cash register in a guest service environment preferred.
• Behavioral and Performance Skills: Candidates must be organized, responsible, ethical, lively, energetic, and charismatic.

OTHER REQUIREMENTS

Physical Requirements

• Standing for long periods (6-9 hours) or the duration of shift assisting guests. Operating ticket desk and cash register.
• Bending, kneeling, reaching to store & retrieve supplies, assisting guests, and lifting items weighing up to 50 pounds to waist height.
• Talking and hearing to communicate with supervisors, guests, co-workers, and trainees.

Eligibility Qualifications

• Must be authorized to work in the United States.

WORK ENVIRONMENT

Environmental Factors

• This position involves working in both a climate-controlled environment and outside where exposed to various weather conditions and changing temperatures.
• This position deals extensively with the public, trainees of all ages, and employees throughout the organization.

Expected Hours of Work

• Requires day and evening shifts and must be able to work weekends.

DISCLAIMERS

The U.S. Space & Rocket Center is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, or veteran status.

Duties and Responsibilities May Change with or Without Notice

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)