6 Director, IT Support Services #100 Jobs in Washington, DC
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
US SENATE is Hiring a Director, IT Support Services #100 Near Washington, DC
Duties
Directs the ongoing, daily operations of the IT Support Services Department through the management of branch managers; directs operations and support of; Technology and Helpdesk Services, and Office Equipment and Capitol Exchange Services. Establishes general management policies and practices governing the deployment, installation, maintenance, and technical support to Senate offices; directs technology inventory efforts. Manages, directs, and supervises staff recruitment, training, and evaluation processes. Develops, implements, and monitors budgets and budget expenditures. Implements objectives and policies established by the Assistant Sergeant at Arms/Chief Information Officer; participates in the formulation and implementation of short- and long-range goals.
Requirements
Conditions of Employment
- For conditions of employment and citizenship requirements, please visit the job announcement on the United States Senate Career Page at https://sen.gov/J5NY.
Qualifications
Other Duties/ Responsibilities
- Establish and deepen relationships with Member Office staff.
- Establish and deepen relationships with key support vendors.
- Empower and develop leadership staff and monitor job performance.
Required Work Experience
- Eight to ten years of experience in information technology management, with a strong emphasis on customer-oriented service delivery in an IT setting.
- A proven track record in leading a responsive and customer focused IT service organization.
Required Special Skills/ Knowledge
- Effective communicator, Strong organization, and computer skills.
- Proven ability to successfully manage and develop people.
- Leadership in Customer Centric Environments: Proven experience in mentoring, developing, and motivating leaders and teams, especially in environments where customer service is paramount.
- Relationship Management: Ability to establish and maintain effective working relationships, focusing on delivering customer centric solutions to Senate office and committee staff, as well as internal leadership, staff, and contractors.
- Contract Management with a Customer Focus: Proficient in managing IT services contracts, with an emphasis on maximizing performance, value, and customer satisfaction.
- Complex Problem Solving with Clear Communication: Exceptional ability to assess and manage complex It related issues, with a commitment to communicate status and solutions clearly and concisely to both leadership and customers, ensuring a high level of customer service.
Working Conditions
- No exceptional physical demands
Continuous Learning & Development:
Your professional evolution is our commitment. We champion your growth, offering a plethora of training avenues, workshops, and seminars to hone your skills and knowledge.
Benefits & Perks:
Enjoy a competitive package that goes beyond just a paycheck. Comprehensive benefits, professional development opportunities, and unique perks await you.
Education
Bachelor’s Degree in Information Technology, Computer Science, Telecommunications, Systems Engineering or an equivalent combination of education and work experience.
Additional information
The Sergeant at Arms is an equal opportunity employer in accordance with the requirements of Senate rules, regulations, and applicable Federal Laws. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email employment@saa.senate.gov with “Applicant Accommodation” in the subject line. No moving, relocation or pre-employment travel expenses will be paid for this position, or while in application for this position.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be evaluated by a panel on the quality and extent of your total accomplishments, experience, and education. Highly qualified candidates may be interviewed and a reference check conducted.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
You may be required to serve a probationary period. Subject to background/security investigation.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
All applicants must apply for jobs online using this link: https://sen.gov/J5NY. Paper application materials, resumes and attachments that are sent via email, mail or brought in-person will not be considered or accepted. All applicants MUST attach their documents to the online employment application.
Agency contact information
Email
employment@saa.senate.gov
Address
U.S. Senate Sergeant at Arms
SH-142 Hart Senate Office Building
Washington, DC, Washington, DC 20001Next steps
Qualified candidates will be contacted directly.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
You may be required to serve a probationary period. Subject to background/security investigation.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Job Summary
Full Time
$151k-193k (estimate)
01/20/2024
05/14/2024
ag.senate.gov
DC
<25
Related Companies
Similar Jobs
Popular Articles
