3 IT Field Service Technician Jobs in Venice, FL
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US Eye is Hiring an IT Field Service Technician Near Venice, FL
- Solve onsite/field tech issues and complete requests with workstations, laptops, portable devices (tablets, cell phones), applications, hardware, software, printers, phones, faxes, access points, projectors, TVs, Ophthalmology Clinical/Diagnostic Devices and their related Technology, Software and Data components, and network related issues.
- Perform support using an IT Ticketing system, IT standard support processes and personal IT key performance indicators (KPIs). These KPIs include but are not limited to: Customer Satisfaction, Resolution Time, Knowledge Base Article Proficiency, etc.
- Perform troubleshooting support with various hardware and software providers/vendors.
- Install and replace hardware and software for workstations in all locations.
- Create and maintain client application and network documentation.
- Assist new hires with system set up and provide basic training when needed.
- Trains users on the proper use of hardware, software, and security practices.
- Participate in IT Transition projects to move newly acquired practices to IT Standard Technologies. This may require overnight travel.
- Participates in Onboarding and Offboarding end user account and hardware provisioning management.
- Special projects as assigned.
- Adheres with the department requirement tools to set support expectations and deliverables.
- Adherence to applicable laws, regulations, and contractual obligations.
- Follows the principles of the Compliance Program as well as the Company Code of Conduct.
- Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
- Ability to rapidly learn new and multifaceted technologies.
- Able to multi-task and resolve multiple problems simultaneously with minimal supervision
- Desktops/Laptops/Hardware: Dell, Lenovo, or similar break-fix support
- Software/Applications: Microsoft Applications, Healthcare EMR and Practice Management System experience a plus
- Basic Networking: Aruba Gateways, Aruba Switches, Sonic Walls, Cisco ASA
- Strong Customer Service Skills (verbal, physical and written); especially when working with End User issues.
- Strong self-organizational skills.
- Great Communication skills working on multiple items with multiple teams, vendors, etc. across multiple sites.
- Demonstrated ability and the expectation to learn how to resolve new hardware and software issues and requests quickly.
- Demonstrated ability to read, write, and type with quality and speed and perform mathematical calculations.
- Must be able to engage with all levels of technical understanding and deal with various stressful situations while maintaining a professional demeanor. Will work on everything from simple tasks to complex projects requiring high-level thinking and solutions.
- Must be able to maintain high degree of confidentiality.
- Ability to multi-task, work in a fast-paced environment and manage time accordingly to meet deadlines and requirements of the organization.
- Must be self-motivated and able to work in a team environment.
- Have a coachable mentality.
- Have a passion for technology with an eagerness to learn every day.
- The position has no supervisory responsibilities.
- The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Fast-paced, deadline oriented, confidential department. The noise level in the work environment is usually moderate.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Demonstrated ability to do excessive walking, standing, bending, and stooping.
- While performing the duties of this job, the employee is frequently required to stand, sit, use hands to handle or feel objects, tools, or control, reach with hands and arms, and talk or hear.
- The employee is occasionally required to climb or balance, kneel, and crouch.
- The employee may be required to lift moderately heavy objects (50-90 pounds).
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
- This is a full-time hourly position. Company IT Support Coverage ranges Monday through Friday 8am – 5pm EST. There may be occasions when the job will require to work additional hours. The tech is responsible for logging and submitting their daily work time via the Company’s time keep system and daily miles expense reports.
- Travel is required. Must have reliable transportation to travel to remote locations.
- At times the tech will be required to travel to other states for support coverage or projects.
- Minimum 5 years of hands-on/onsite IT support and project experience in an enterprise environment troubleshooting and resolving desktop, hardware, software, and application troubleshooting & support processes/tools.
- A bachelor’s degree in computer or information science from an accredited university or equivalent experience with software and hardware support
- A valid State driver’s license
- A history of safe driving as indicated by a driving record
- Healthcare Physician Practice IT Support experience preferable
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
- Duties, responsibilities, and activities may change at any time with or without notice.
Job Summary
Full Time
$51k-65k (estimate)
05/08/2024
05/14/2024
useye.com
Sarasota, FL
<25
Related Companies
The job skills required for IT Field Service Technician include Troubleshooting, Customer Service, Networking, Field Service, IT Support, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Field Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Field Service Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Field Service Technician positions, which can be used as a reference in future career path planning. As an IT Field Service Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Field Service Technician. You can explore the career advancement for an IT Field Service Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Field Service Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Field Service Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Field Service Technician job description and responsibilities
Field Service Technicians ensure that customers have everything they need to get their job done.
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Field Service Technicians provide repairs and maintenance tasks for customers and diagnose errors or technical problems that arise during their visit.
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The Field Service Technician delivers the service and customer assistance during field visits as per the client’s requirements.
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The technician maintains the documentation related to downtime, repairs, and alterations.
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The technicians plan and prepare documents for the system and ensure proper classification of all tools, and perform maintenance work on networks, tests, and do troubleshooting on all outages.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Field Service Technician jobs
Candidates must know that field visits are what make the field service technician job and workflow so challenging that needs a wide range of skills.
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Aspiring candidates must know that this field offer a lot of career development opportunities.
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Applicants must know how to measure productivity.
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Take note that this job conducts basic troubleshooting, field and shop repairs and responds to customer needs.
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Step 3: View the best colleges and universities for IT Field Service Technician.
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