JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. At JLL, we are driving sustainability through everything that we do, across all service lines and job positions. Specifically, we are growing our Sustainability practice to drive end-to-end sustainability solutions in real estate, from site selection to zero waste. Role: This role is charged with executing new initiatives in Sustainability Program including business transition lead, client and Sustainability Program Manager Onboarding as well as account mobilization and demobilizations. The role works collaboratively with account leads, client, Sales, Commercial and other JLL Workstreams to provide comprehensive transition project management as well as covering all aspects of consistent delivery to ensure a smooth onboarding and successful program delivery for JLL while managing budget, scope and schedule. This role is expected to manage multiple projects at one time and be a strong change leader for large, key client transitions. The Transition Lead must be a team player and work with other members of the business to meet all key performance indicators required by the contract. Location: Virtual, open to Eastern/ Central US/ Canada Key Responsibilities Include: Overall management of the client transition project for clients. Understanding the Sustainability Scope and Client Master Service Agreements Contribution and active engagement with Operational Excellence activities such as New Sustainability Program lead member onboarding Make sure the consistency is achieved in the way new programs are set up and delivered. Tracking program success through active communication with account leads across all verticals. Use of the standard Transition tools to effectively manage a transition and optimize client experience. Management of a transition plan to ensure it is in-line with agreed upon client expectations Coordination of and collaboration with Workstream leads to identify key tasks to transition (e.g., HR, Sourcing, JLLT, Finance, Commercial, Business Technology) Ensure all workstream leads actively participate during Transition and provide required information timely Ensure the completion of all data templates Clearly define and align transition scope relative to contractual documents, escalating scope differences or change requests appropriately Monitor the progress toward the implementation date and escalate as required to stay on schedule. Ensure an effective handover from Transition to the account team Apply agreed upon key protocols for the project (communications, meetings etc.) Clarify and communicate project objectives including detailed understanding of client expectations, status of deliverables and success criteria. Constantly and proactively communicate to all Key Stakeholders throughout the Transition project Ask probing questions to identify risk and, working with appropriate JLL Account, Platform, Workstream and client resources, develop timely mitigation plan Lead Transition meetings and facilitate progress, issue and risk identification Support solutioning and yellow pads as required Effectively monitor and manage the transition budget Participate in Client Presentations as required Key Performance Measures Transition Scope: Ensure clarification of transition scope before onset of project Identify/escalate changes to agreed transition scope so remains aligned with agreed schedule and budget Transition Schedule: Ensure schedule for agreed scope and budget is delivered within time planned Transition Budget: Control approach and scope so cost of transition is within agreed transition budget Customer Satisfaction: Scores and comments reflect end-user satisfaction, and continuous improvement In addition to project management activities, this role will be the lead subject matter expert for change management during the transition Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure adoption of the change Prepare change management strategies as required Client Readiness Transformation Transition Communication Skills Advanced knowledge of sustainability programs Exceptional communication skills coupled with excellent active listening skills. Ability to clearly articulate messages to a variety of audiences. Establish and maintain strong relationships on all levels of organization. Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative Strategic in nature, with a strong bias towards transformation and execution Inspirational Leader, stimulates action with a balanced leadership style of control and influence Operates with a sense of urgency Decisive – willing to take risks Influencing and Teamwork: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes. Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change. Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach Experience & Qualifications Bachelor’s degree in Business, Finance, Information Technology, or related field. 5-10 years of experience with project management, continuous improvement and/or business partnering Solid program management and problem-solving skills with the ability to focus both strategically and tactically to achieve firm and client business goals Strong organizational skills, detail oriented, and process-driven, with an orientation toward continuous process improvement Exceptional ability to solve problems and think analytically Comfortable interacting with people across all levels of an organization and can field questions during a presentation like a pro (Agile and able to handle changes in direction calmly) Change management certified, Prosci or LaMarsh preferred Ability to work directly with key stakeholders to gather and interpret functional requirements Insight and experience in working with subject matter experts in various service lines and support groups areas Relationship building skills - able to influence others to generate desired results consistently Proactive and self-directed in work habits Highly skilled in time management to facilitate involvement in multiple projects Leadership qualities such as conflict/issue resolution skills Estimated compensation for this position is: 156,000.00 – 180,000.00 USD per year The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data. Location: Remote –Atlanta, GA, Boston, MA, Charlotte, NC, Chicago, IL, Dallas, TX, New York, NY, Raleigh, NC, Washington, DC Job Tags: If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Flexible and Remote Work Arrangements may be available JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. 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