JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. What this job involves Service Delivery Manage the delivery of facilities services to the assigned portfolio in accordance with all agreed policies, procedures, and contract scope. Act as a primary point of escalations for the local client across the assigned region. Ensure vendors meet service delivery standards, document and managing scope changes and instances of poor performance. Adhere to preventative maintenance to ensure reliability of systems while driving consistency across the portfolio. Develop and implement innovative programs and processes that reduce short- and long-term operating costs and increase productivity. Ensure compliance with all health, safety, environment and risk management policies and procedures. Support account wide initiatives such as compliance reviews, audits, training programs and other initiatives as appropriate, through driving implementation at a regional portfolio level. Drive initiatives such as benchmarking, best practices, and continuous improvement. Be accountable for the delivery of moves, adds, and changes as well as support associated client-projects of FF&E procurement and capital projects. Support the execution of small construction projects <25K as required and act as the area point of escalation. Engage internally with other teams which may include fitness, food services, massage, transportation, security and network operations, among others. Support other account or JLL SMEs to bring value to the client and facilitate engagement. Deliver portfolio management reports as required under the agreement with the client and as requested Manage the delivery and revisions of site playbooks Client Relationships Proactively develop and manage client relationships, ensuring that expected service levels are achieved. Comply with all requirements of the client contract and meet or exceed Key Performance Indicators. Deliver an exceptional quality of service to the client, as reflected by client feedback. Present Best Practices, Benchmarking and Innovative Ideas emerging industry trends and suggestions to improve GRE management processes Represent WPP in the maintenance of good relationships with landlords, tenants, and subtenants at each leased Property Verify that landlords of WPP-leased spaces provide the appropriate range and level of services as defined in lease documents. Serve as the primary support provider on all non-landlord related services (i.e., WPP obligations) within leased Properties. ●Conduct a formal customer satisfaction survey with the key business unit representatives from WPP leased Properties regarding landlord and Service Provider services. The Service Provider shall manage service delivery to WPP standards and identify opportunities to improve quality, customer service and cost performance, and execute approved plans. Collaborate and liaison with OpCo Management on the day to day activities Develop, implement, and present monthly reporting and presentations for senior management and OpCo Management (KPI’s. Financial, Operational, etc.). Finance Management / Cost Control / Profitability Develop and manage Facility operating budgets for the assigned portfolio, proactively track variances and manage within target of agreed budgets, identifying efficiencies and savings where possible. Achieve cost savings through maximizing utilization of suppliers, preferred vendors/contractors and identify additional efficiency opportunities, consistent with client goals. Prepare current financial year budget spend reports (actual vs. budget, variance etc.), analyse expenditure and demonstrate value or alternative efficiency initiatives (cost savings or increased account profitability). Manage the annual budgeting and quarterly forecasting processes for your portfolio. Manage payments to vendors where applicable, using available systems, complying with all relevant policies and procedures. Develop, support and represent facilities as a SME in the planning the client’s annual capital plan for each building, interfacing closely with the client representative. Manage Work to align with OpCo Budgets Support OpCo in developing and executing facilities related cost savings measures to reduce spending in accordance with OpCo Budget Challenges and JLL Committed Glidepath. Ensure compliance within delegated financial and contractual authorities Ensure compliance with WPP security, IT, and safety policies and the provided WPP guidelines, policies, procedures, and training requirements (this applies to Service Provider Personnel, Subcontractor Personnel and Subcontractors. Leadership/Staff Management Lead recruitment efforts, manage, develop and supervise a professional friendly, creative, energetic, and detail-oriented team in the delivery of extraordinary events - Adequate numbers of well-trained staff with the appropriate level of knowledge, training, and certifications to meet workload demands and technical requirements for all Properties Metrics to justify staffing levels and how changes in work volumes are addressed Participate in the individual performance management program and personal development planning for members of the team Mentor, train and support people managers to actively support an environment of teamwork, co-operation, performance excellence and personal success across the portfolio. Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence Contingency plans for potential Transferred Employee transitions and moves as well as Service Provider Personnel attrition Recognition that technical functions in some locations must be performed by union labor. Create an employee and visitor experience that promotes WPP values to help attract and retain talent and clients Maintain up-to-date succession plans for all Key Personnel on the WPP account. Conduct employee satisfaction surveys, analyze results, recommend actions, and implement those approved by WPP Sound like you? To apply you need to possess: Bachelor’s degree or equivalent Relevant designation LEED, CFM, FMA is preferred 5 years facility management experience with demonstrated ability to exercise proper judgment Proficiency in a range of information technology tools and platforms. Strong interpersonal skills and problem-solving ability Excellent verbal/written communication and presentation skills Proven record of providing excellent internal and external customer service Location: On-site –Andover, MA, Foxborough, MA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Flexible and Remote Work Arrangements may be available JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.