Front Desk Job Description

• Greeting patients professionally both in person and on the phone
• Conduct oneself to ensure patient confidentiality at all times in keeping with HIPAA guidelines
• Answering phones promptly
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Importing and updating patient demographics into EMR
• Verifying patient insurance and entering data correctly into EMR
• Ensuring referrals are complete prior to patient scheduling
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Works with vendors to facilitate buy and bill programming and to expedite prior authorization processes
• Establishes harmonious work environment with coworkers and physician

Required Skill to be successful in this role

• Communication skills to converse clearly over the telephone and in person
• Organization and time management to manage a variety of tasks effectively
• Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers
• Technological skills, such as using word processing and spreadsheet programs to track data
• Interpersonal skills to interact positively with patients who may be upset or stressed
• Able to multi-task, cool headed, pleasant and kind demeanor
• Understanding and knowledge of CPT codes
• Master of insurance portals
• Ability to create insurance estimates
• Superior verification skills a must

Qualifications for Front Desk Position

• 3 years of experience working as an administrative assistant or in a relevant role
• Friendly and compassionate disposition
• Superior organizational skills
• Excellent organizational and time management skills
• Strong verbal and written communication skills
• Ability to work independently or as part of a team
• Excellent interpersonal communication skills
• Dedication to maintaining confidentiality of all patient records

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Allergy & Immunology

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Work Location: In person