JOB POSITION: Full-Time or Part-Time, Operations & Planning Travel Manager

BRANCH LOCATION: City of Industry, CA - THIS IS NOT A REMOTE POSITION, MUST REPORT IN PERSON

DATE AVAILABLE: Immediately

Since 1990, Advanced Incentive Travel has been a cornerstone in the City of Industry. Our focus on incentive groups has cultivated a dedicated client base of well-seasoned travelers. At the core of our mission is the aspiration to offer our clients captivating and indulgent destinations. What sets us apart is our hands-on approach—we accompany our groups every step of the way, ensuring a flawlessly coordinated incentive trip. Our pride lies in delivering personalized, high-quality service that exceeds expectations.

As we continue to elevate our standards, we're seeking an experienced and service-oriented Operations & Planning Travel Manager to join our esteemed team. If you possess a passion for travel and a commitment to excellence, we invite you to connect with us. Explore more about our journey by visiting travelait.com. Your adventure with us awaits!

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

As a key member of our team, you will be responsible for coordinating group travel incentive programs and delivering exceptional service to our clients. Your duties will include:

• Designing and maintaining participant registration websites using tools like Cvent online registration.
• Assisting the general manager in selecting sites and excursions.
• Coordinating program details according to client contracts and budgets.
• Collaborating with hotels to manage rooming lists, select menus, plan event décor, and organize entertainment.
• Working with Destination Management Companies (DMC) and other vendors to coordinate airport transfers, tours, and offsite events/dinners within the provided budget.
• Booking and coordinating Air Travel.
• Communicating effectively with group participants, and handling special requests/questions.
• Producing creative trip information correspondence, including trip announcements, extension packages, congratulation letters, program of events, trip information letters, and tour details.
• Managing payments as per contracts and keeping track of cancellation deadlines.
• Invoicing clients and overseeing cash flow.
• Selecting and ordering pre-trip documents such as name badges, travel wallets, and luggage tags.
• Assembling pre-trip documents and mailing them to participants.
• Prioritizing excellent service, recognizing the long-standing relationships with our clients.

The ideal candidate should be open to traveling with the group programs (approximately 10 per year). Additionally, a desire to learn other functions in incentive travel, including planning, costing, supplier negotiations, writing client contracts, and booking air travel, is crucial. Cross-training and collaboration within our small team are integral aspects of the job.

MINIMUM EDUCATION AND EXPERIENCE:

• Travel Schooling or Bachelor’s Degree
• Experience with coordinating group travel

PREFERRED SKILLS:

The following skill set collectively contributes to the successful planning and execution of travel programs, ensuring a positive experience for clients and participants.

• Customer Service Excellency
• Budget Management
• Attentive to Detail
• Adaptability
• Negotiation Skills
• Strategic Problem-Solving Skills
• Organization and Time Management Skills
• Technology Proficiency in Microsoft Office and Google Docs
• Familiarity with Canva
• Experience in Social Media Marketing
• Creative writing abilities
• Excellent written and verbal communication for effective interaction with clients, vendors, and team members.
• Knowledge of international destinations and travel experience is beneficial.

WE OFFER: 

• $60K-$70K annually plus a progressive incentive plan along with great healthcare benefits, holiday pay, vacation benefits, and more.