Overview:

We are adding a front desk/scheduling coordinator to our quickly growing dental office! We are looking for an outstanding team member in patient relations, reception, insurance, scheduling, and all front desk related operations. Dental insurance experience is a plus. Some responsibilities will include scheduling appointments, greeting and checking patients in to the office, answering phone calls, creating patient accounts and charts, and maintaining recall lists. You will be an integral part of our team with a wide range of responsibilities and opportunities for growth and learning. Attention to detail and ability to multi-task will be important qualities for all front desk positions. Above all, a positive attitude and excellent communication skills are essential.

Duties:

• Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.
• Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.
• Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target. Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals.
• Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.).
• Uses computer, fax, or courier service to transmit information or documents when requested.
• Keeps the front desk and reception areas clean.
• Performs necessary duties associated with checking patients in and out. Record treatment information in the patient's chart. Enter type of treatment planned for the next appointment, and the amount of chair time, doctor time and assistant time needed.
• Calls patients the day before to remind them of a scheduled appointment time, or monitors the automatic communication system and maintains accuracy.
• Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed.
• Keeps staff and doctor informed of scheduling problems, issues or concerns
• Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents), and insures all required documents are completed by the patient.

Qualifications:

A Team Player first and foremost, Reliable, Strong work ethic, Basic computer skills, Strong customer service, Ability to multi-task and conduct excellent time management and punctuality, Communication skills, Well organized and pays attention to details, Actively participate in the achievement of patient satisfaction, Contribute to the achievement of office goals by working efficiently, problem solving and providing a high level of patient care. We are excited to have YOU!

Job Type: Full-time

Benefits:

• 401(k) matching
• Employee discount
• Life insurance
• Paid sick time
• Paid time off

Healthcare setting:

• Dental office

Schedule:

• Monday to Friday

Experience:

• Dental: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: In person