12 Patient Collection Specialist Jobs in Denver, CO
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UROLOGY CENTER OF COLORADO PC is Hiring a Patient Collection Specialist Near Denver, CO
STATE-OF-THE-ART UROLOGY IN DENVER
The Urology Center of Colorado (TUCC) is the only comprehensive urology center in the Rocky Mountain region, providing treatment for all urologic conditions at one location. TUCC includes:
- A state-of-the-art urology clinic
- Radiology, laboratory and pathology services
- On-site radiation therapy
- A comprehensive urologic cancer center
- Clinical research department
- A full-service outpatient ambulatory surgery center
Please visit our website for more information on TUCC:
www.tucc.com
OUR VISION - To provide the best urology experience and create an environment where colleagues thrive.
OUR MISSION - Urology care, education and wellness from a team of caring physicians and professionals.
OUR VALUES:
WE OWN OUR ROLES. We have a can-do attitude because we are each empowered to ask questions, suggest ideas and implement change to get the best outcomes.
EXCELLENCE, ALWAYS. We will always go above and beyond to provide the most exceptional experience for our patients, referral partners and each other. Anything less is just not us.
COMPASSION AND KINDNESS RULE. We understand that each person has a unique story. We are empathetic and kind, treating individuals with courtesy and respect.
RELATIONSHIPS ARE KEY TO EVERYTHING. We believe in the power of listening and collaboration. We are inclusive and communicate with integrity.
TOGETHER WE ARE BETTER. We cheer for each other’s successes, lend a hand when needed and help to elevate each person to be their best.
Benefits:
TUCC provides a fully comprehensive benefit package and a great working environment filled with individuals dedicated to providing excellence at every encounter.
- Competitive pay
- Medical insurance
- Dental insurance
- Vision insurance
- DCA/FSA options
- 401K with company match
- Voluntary STD, Life, Cancer, Accident & Hospital policies
- PTO/ Sick Time
- Paid Holidays
A Patient Collection Specialist offers financial advice, cost estimates, and assistance to patients regarding medical bills before their date of service. They are the liaison between patients, clinical staff, and their insurance companies, often coordinating payments and answering questions from multiple parties. Their job is to handle financial obligations so that patients and physicians can focus on healthcare.
Under the direction of the Director of Accounting and Finance, the Patient Collection Specialist (PCS) is responsible for working with patients/families to resolve their financial obligation for services through patient assistance programs, charity funds, or other payment options before their date of service.
ESSENTIAL FUNCTIONS:
- Review upcoming appointments and make necessary reminder calls to collect patient deposits.
- Contact self-pay patients and collect on services prior to date of service.
- Notify front desk regarding time of service collection.
- Interview patients to discuss available financial aids/payments options.
- Verify patient demographics, employment & related information.
- Verify patient health insurance benefits, conditions and requirements, by making phone inquiries, and utilizing eligibility systems & online carrier tools.
- Provide cost estimates for patients prior to surgery or radiation treatments, prepare documents to present to the patient.
- Collect estimated liabilities from patients.
- Make payment arrangements with patients and/or refer patients for assistance programs when necessary.
- Assist patients with enrollment in, and follow-up with, financial programs.
- Follow the guidelines set forth in the financial policies.
- Manage patient payment plans.
- Answer patient phone calls as appropriate.
- Attend and participate in meetings, training and presentations.
- Report problems and concerns to supervisor.
- Comply with relevant rules, regulations, policies and procedures.
- Other duties to be assigned as necessary.
PROFESSIONAL REQUIREMENTS:
- Adhere to dress code, appearance is neat and clean.
- Report to work on time and as scheduled.
- Wear furnished name badge while on duty.
- Represent the organization in a positive and professional manner at all times.
- Comply with all organizational policies and values.
- Participate in performance improvement and continuous quality improvement projects and objectives.
QUALIFICATIONS:
- Graduation from accredited High School /GED required.
- 1-3 years Healthcare, Medical Billing, Customer Service and Patient Accounts required.
- Demonstrated excellent people skills, verbal skills and multi-tasking skills in a fast-paced environment.
- Bilingual in English and Spanish (preferred).
- Proficient knowledge of medical terminology, billing practices and coding.
- Proficient computer skills.
- Proficient with MS Office Suites.
- Excellent communication skills, both verbal and written.
- Proficient mathematical skills.
- Strong organizational skills.
- Clear background check as will sometimes handle cash.
REQUIREMENTS – CERTIFICATE / LICENSE: N/A
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of medical office procedures and practices.
- Knowledge of grammar, spelling, and punctuation to type patient information.
- Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
- Knowledge of billing, collections and reimbursement theory and practices.
- Knowledge of medical terminology and customer service practices.
- Skill in operating a computer, copy machine, and fax.
- Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
- Ability to speak English and Spanish (preferred).
- Ability to type a minimum of 25-30 words/minute on the computer.
- Ability to multitask, responding to persons on the phones and computers simultaneously.
- Ability to maintain weekly pace of practice with billing and collections.
- Ability to maintain confidentiality in compliance with HIPAA and other healthcare regulations.
- Ability to read, understand, and follow oral and written instruction.
- Ability to sort and file materials correctly by alphabetical or numeric systems.
- Ability to speak clearly and concisely to be understood by patients, insurance companies, MD’s and staff.
- Ability to establish and maintain effective working relationships with patients, employees, and the public.
PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS:
- Physical ability to sit for long periods. Stooping, bending and stretching for files and supplies.
- Physical ability to walk up and down one flight of stairs and between departments as this position will rotate between the 2nd and 3rd floors.
- Ability to lift and carry 30 pounds.
- Requires manual dexterity.
- Vision correctable to 20/20 and hearing in normal range for telephone contacts.
- Speak and write in English
- Ability to handle stressful situations.
- Work is performed in an office environment.
- Involves frequent contact with staff and patients. May involve dealing with angry or upset people.
- Work may be stressful at times.
- May include some minor annoyances such as noise, odors, drafts, etc.
- May require flexible working hours.
- In office required
Job Summary
Full Time
$43k-53k (estimate)
05/13/2024
05/14/2024
The job skills required for Patient Collection Specialist include Customer Service, Communication Skills, HIPAA, Health Insurance, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Collection Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Collection Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Collection Specialist positions, which can be used as a reference in future career path planning. As a Patient Collection Specialist, it can be promoted into senior positions as a Medical Lab Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Collection Specialist. You can explore the career advancement for a Patient Collection Specialist below and select your interested title to get hiring information.
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