Description

Covenant Health Urgent Care is eager to provide top-ranked patient care to South Knoxville communities in a newly constructed, free-standing medical facility in South Knoxville, located at the corner of Chapman Highway and Mountain Grove Drive at 7625 Chapman Highway Knoxville, TN 37920.

Receptionists are vital to the success of our clinical teams and crucial to providing fast, friendly, and affordable healthcare at Covenant Health Urgent Care centers. In partnership with Covenant Health, Covenant Health Urgent Care offers state-of-the-art onsite digital X-ray, EKG, and common laboratory assays 7 days per week, 8AM - 8PM.

Job Description

As a Receptionist, you will be responsible for direct patient care, including:

• Compassionately greeting and assisting patients
• Accurately inputting patient information
• Verifying insurance and collect copays
• Answering incoming calls with care

Position Highlights

• Competitive Pay: There are multiple opportunities to increase base pay, including: time-based raises, performance and training-related promotions. Team members are strongly encouraged to seek additional achievements to increase pay.
• Expand your Skills & Get Promoted: Leadership and growth opportunities are available to all employees. Earn at your own pace through time-and performance-based promotions.
• Flexible Schedule: Work three shifts per week with the opportunity for unlimited overtime pay (1.5x).
• Hours: 12-hour shifts, 8AM-8PM

Benefits

• Pay Raises: Clear, consistent path for higher pay by earning achievements for performance and positivity.
• Health Insurance: Medical, Dental, Vision, Life, and Short Term Disability insurance.
• Urgent Care: Free care for you, your spouse, and children at all Covenant Health Urgent Care locations (for those carrying UCG-sponsored or other health insurance).
• Retirement: 401(k) plan with employer match.
• Paid Time Off (PTO): Vacation, sick days, and holidays.
• Support: Employee Assistance Program (EAP) with free confidential support when you need it. EAP offers counseling and resources to support your wellbeing, including legal, financial, child, eldercare, and individual (or family) counseling.
• Employee Discounts:
  • Amazon Prime reimbursement or Sam’s, Costco, or BJs base membership
  • Verizon discount
  • Online ticket deals
• Associate Recognition Program: Patients and teammates can recognize you publicly for the important work you do. You can earn Amazon gift cards for providing excellent patient care.

Requirements

• High school diploma or equivalent
• 12-hour shifts (no overnights)
• Availability to work weekends
• Exceptional customer service skills
• Ability to multi-task and thrive in a fast-paced environment
• Experience in a healthcare facility (e.g. medical office, urgent care, ER) or with insurance providers is preferred
• Commitment to Urgent Care Group’s core values: Kindness, Impact, Teamwork, Efficiency, and Integrity

About Urgent Care Group

Urgent Care Group’s (UCG) Mission is to provide fast, friendly, and affordable healthcare in every community. Based in Nashville, UCG was founded in 2017 to create the leading urgent care company. Urgent Care Group partners with premier health systems and excellent providers committed to expanding access to high-quality healthcare.

With the addition of the Covenant Health partnership, the UCG network now includes more than 55 centers operating as six brands: Covenant Health Urgent Care in Tennessee, Health Choice Urgent Care in partnership with Northside Hospital in Georgia, Medac Urgent Care in North Carolina, MEDcare Urgent Care in South Carolina, ParkMed Urgent Care in Tennessee, and Total Access Urgent Care in Missouri. For more information, visit: UrgentCareGroup.com.

We are an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees and patients.