Reports To: Operations Manager

Schedule:  D58 Monday through Friday 6a to 4:30p

Overview

The Operational Supervisor is responsible for leading a team and driving efficiencies in an automated distribution or production environment. They are creative leaders who cultivate a productive goal orientated environment where excellence is recognized and rewarded. They navigate complexity, anticipate, and solve problems with a high level of urgency and attention to detail. They thrive in rapid-changing environment, exhibit sound judgment and meet deadlines that impact the customer experience. 

The Operations Supervisor responsibilities may involve inbound operations, outbound operations or a functional process responsibility within the fulfillment center on a specified shift or across multiple shifts.

Responsibilities

• Establish daily goals and priorities, review quality, accuracy, and standard of work to identify operational and workflow enhancements. 
• Conduct start-up meetings, communicate department expectations, and coordinate day-to-day work activities to ensure operational goals and objectives are met. 
• Ensure employees have the required tools and training on matters of; safety, operational standards, and department goals to achieve success. 
• Provide timely and specific employee feedback to create a culture of action and accountability; prioritizes new hire onboarding and individual development to protect the employee experience and drive a strong culture. 
• Encourage and develop ownership within the department, identify high performers and cross-train to build a strong line of talent succession. 
• Collaborate with peers, management, and cross-functional business partners to effectively identify, problem solve and resolve issues affecting business operations. 
• Maintain fiscal responsibility within the DC including labor and supply cost control. 
• Adhere to company safety standards and uphold all company policy and procedures to support the profitability of supply chain. 

Qualifications

• Multiple years of experience leading others 
• Excellent oral, written communication and interpersonal skills 
• Strong planning and organization skills, able to multi-task and prioritize effectively in a team environment
• Ability to track, record and report department production 
• Able to work with minimal supervision 

System Skills

• Familiarity with Warehouse Management system, Radio Frequency, waving strategies and Kronos time management systems 
• Knowledge of Sterling (OMS), Manhattan Associates WMS or equivalent warehouse management systems 
• Working knowledge of Microsoft Office applications; Excel, Word, and PowerPoint 

Physical Requirements

Employees are required to stand, walk, climb, stoop, and kneel. They may frequently lift up to 50 pounds and operate warehouse equipment (i.e. forklift, pallet jack, order picker) which requires some coordinated movements. 

Urban Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.

We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

Disclaimer

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The list of Requirements, Duties, and Responsibilities is not exhaustive, but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload or technical development).

Urban Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

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