Overview

A Customer Associate contributes to driving sales through providing a genuine and unique experience to each customer. 

Customer Experience

• Customer Connection: Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard, and valued.
• Selling Culture: Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions. 
• Omni-Channel Service: Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store.

Teamwork Communication

• Team Player: Builds productive relationships with peers: asks for support when needed and makes an effort to help others.
• Share Knowledge: Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer.
• Employee Recognition: Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders.
• Insights & Feedback: Provides insights related to the customer and employee experience and communicates feedback to Store Leadership.

Visual Business Operations

• Business Acumen: Understands their contribution to service and selling on every shift in order to impact the store's business.
• Product Flow: Supports the shipment process to gain awareness of product, including what's new and what's restock; contributes to completion of omni order fulfillment processes while maintaining stock levels on the floor.
• Store Environment: Maintains visual and operational standards while keeping the focus on the customer, stays current on merchandising updates.