URBN Playground is a full-service amenity management, consulting, technology, and staffing firm headquartered in New York City. We built this company upon our passion for putting the human touch into amenity management. URBN Playground focuses on designing and delivering experiences, lifestyles, and moments that build connection and community – within cities, neighborhoods, and buildings. https://www.urbnplayground.com/

YOUR MISSION

• Deliver amazing customer service by having a hospitality-focused, customer-first mindset.
• Supervise and manage swimming pool, fitness center and amenity spaces, directly overseeing our team members.
• Onboard and train team members, and provide ongoing coaching and proactive feedback.
• Utilize and market the company's app technology to increase customer awareness, usage of our programs, events, and ancillary sales.
• Coach team members to understand and market the app technology.
• Promote and sell amenity memberships, fitness packages, swim lessons, event tickets, and other services on the app.
• Plan and direct small vendor pop-ups and small events on site.
• Ensure all health and safety procedures are adhered to according to law.
• Your role is crucial not only in enhancing the lives of the customers within the property, but in improving the attractiveness and value of the property and/or membership packages offered by the property.
• Be the face of URBN Playground for all customer questions, concerns and needs.

YOU’RE GOOD AT

• Interacting with people
• Getting things done
• Negotiating with and managing people to get things done
• Scheduling and sending important reminders
• Using proprietary technology systems and software
• Customer service and proactive hospitality
• Promoting services and partnerships
• Creating and managing budgets
• Noticing the little details and taking action to improve
• Using sound judgement to make decisions independently
• Dealing with challenging situations and responding to emergencies
• Being accountable and taking responsibility
• Handling phone calls and emails in a professional and efficient manner
• Building relationships with and coaching team members to maintain smooth operations

YOU NEED

• A college degree, or equivalent related work experience
• Several years work experience in amenity management and/or aquatics and/or fitness and/or hospitality industries, or similar
• Prior experience in managing people and work schedules
• A great sense of humor and sense of fun!

BROWNIE POINTS

• Prior experience in amenity management or multi-family building management
• Familiar with property manager software
• Lifeguard and/or CPO and/or Fitness certifications
• Additional language skills