Job Title: Sales Associate (Budtender)

Reports to: General Manager, Assistant Managers

Job Location: Oakland, CA

Job Status: Non-Exempt

SUMMARY:

Assesses the needs of each customer, provides appropriate product knowledge, and conducts each transaction with accuracy and efficiency. Provides exceptional service in all interactions.

EXAMPLES OF DUTIES AND ESSENTIAL FUNCTIONS:

• Performs opening and closing duties
• Provides exceptional service and product knowledge
• Records transactions accurately in the POS, uses appropriate log in, and ensures the accuracy of assigned till
• Escalates customer issues to Supervisors when appropriate
• Maintains a positive, caring attitude, and treats both customer and co-workers with respect
• Listens and responds to customer and coworker needs/requests appropriately and timely
• Maintains neatness, cleanliness and organization of the department
• Maintains discretionary practices with all vendors, voucher and contractor information; holds sensitive business information confidential
• Follows and integrates company policies and procedures with on-the-job interactions, tasks, and behaviors
• Assists to maintain and ensure departmental equipment is functioning and in good working order
• Attends required meetings and participate in team and professional development activities
• Fills in when short-staffed and is willing to be cross-trained
• Performs other duties as assigned by Supervisors

JOB SPECIFIC PERFORMANCE REQUIREMENTS: (Knowledge, Skills and Abilities)

• Builds outstanding customer relations
• Acquired knowledge of medical cannabis strains and applications
• Excellent communication skills
• Capable of learning register skills with accuracy and efficiency
• Uses basic math skills

GENERAL PERFORMANCE REQUIREMENTS:

• Provides excellent service
• Presents a professional image in appearance, actions and words
• Demonstrates ownership, accountability, initiative and quality of work
• Builds positive team relationships
• Works scheduled shifts
• Records all time worked accurately, promptly, and honestly
• Follows all safety policies
• Demonstrate ethical behavior

TYPICAL PHYSICAL DEMANDS:

• Requires prolonged standing and some bending, stooping and stretching
• Ability to operate a computer, POS system and other office equipment
• Moving up to 40 pounds on occasion

TYPICAL WORKING CONDITIONS:

• Work will generally be performed in a fast-paced medical cannabis dispensary
• Involves frequent contact with patients and staff
• Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion
• May include working an alternative work week

EDUCATION/EXPERIENCE:

• Customer service experience working within in a retail, sales and/or hospitality environment
• Medical cannabis industry and/or health industry experience highly desirable
• Must be 18 years old and pass a criminal background check per the City of Oakland

Pay

$18 / hour tips (tip pooling averages $5-$12/hour)

***“Tips vary by location and are not guaranteed.”

Medical, dental, vision,

401K

Paid time off

Employee discount program