Urbana is one of California’s leading cannabis dispensary brands with two award-winning locations in San Francisco with plans to open more stores in 2022. We are currently seeking an experienced Operations Manager with multi-unit retail or hospitality experience to help facilitate that expansion and deliver our high standards of customer service and retail performance. Cannabis industry experience is not required--just proven accomplishments managing a high-energy business in a rapidly changing consumer marketplace.

The Operations Manager role fuses hands-on retail with senior administrative responsibilities and involves frequent commuting between locations and working with all members of our growing team--from executives to store personnel as well as vendors and contractors. This position is a strategic hire that will work closely with the CEO and COO to ensure a smooth expansion rollout as well as constant monitoring of 20 key performance indicators.

Qualities We Are Seeking:

• Detail-oriented, organized professional with a history of managing multiple projects, teams and strategic goals.
• Strong business acumen with experience managing business operations; with a bonus for experience managing retail operations, sales, purchasing.
• Personable, positive, can-do attitude with the capacity to take on a heavy workload and execute under tight deadlines.
• Results-driven manager with a history of strategic achievements and effective resolution to critical operational challenges.
• Mathematical mindset, understanding and critical thinking of invoices, pricing and bids.
• Excellent verbal and written communicator.

Roles and Responsibilities:

• Create and sustain a climate of industry-leading customer service.
• Oversee the process of product ordering and follow the directives of the CEO in the implementation of strategic purchasing objectives.
• Initiate programs that reduce COGS and reduce inventory-related costs.
• Collaborate with senior managers in the execution of the Company’s co-pack/white label programs. As required, develop high-integrity systems to support the profitable operation of these programs.
• Ensure POS is accurate: rectify any deficiencies immediately.
• Oversee scheduled inventories.
• Monitor and ensure that retail products are efficiently stocked and re-stocked.
• Review proposed contracts and work orders from vendors.
• Participate, as requested in marketing and other programs approved by the CEO and COO to drive revenue, increase guest satisfaction, reduce cost and improve the Urbana brand.
• Support specific retail events with logistics, supply and on-site activities.
• Ensure the integrity of POS interfaces as well as loyalty and other digital platforms
• Oversee menu management and the implementation of discounts on all digital platforms
• Oversee the interface of digital systems and control the exploitation of personally identifiable information and other risk considerations
• Develop (with senior management) and deploy (with corporate office admin and finance team members) best corporate practices in office administration, records management, digital file organization, IT security, office-to-retail logistics and general organization.
• Review monthly and quarterly P&L reports.
• Manage inventory of equipment, fixtures and other assets of the company.
• Oversee IT systems, including but not limited to POS, HR, data storage, email and security and ensure that they are functional, updated, secure and supervised.
• Handle service and warranty activities for corporate equipment.
• Coordinate IT needs and monthly security review with IT consultants.
• Procure and setup new hardware to corporate standards.
• Assist senior management in the enforcement of compliance obligations.
• Manage all insurance coverage and claims including annual competitive bidding.
• Perform a monthly safety inspection of each facility and spearhead repairs, maintenance, safety factors and compliance obligations.
• Collaborate with HR Manager on proper implementation of OSHA requirements.
• Manage off-site storage facilities.
• Conduct competitive bidding for new service contracts and periodic review of existing contracts.
• Approve invoices for operational expenses.
• Facilitate the opening of new stores by handling all logistics and project management associated with licensing, construction, outfitting and other operational requirements.
• Exert physical effort in transporting 5 to 40 pounds and endure various physical movements throughout the work areas including reaching heights up to 6 feet.
• Work under variable temperature conditions (or extreme heat or cold), under variable noise levels either outdoors or indoors and around fumes and/or odor hazards, dust and/or mite hazards and around chemicals identified under Prop. 65 warnings.

Requirements

• 2-3 years of experience as a Director of Operations, Operations Manager or general manager, preferably with retail, hospitality, or multi-unit experience.
• Previous experience in retail, hospitality or hotel environments.
• Past P&L responsibility including preparing financial projections, cost reports, cost analysis and executive reports
• Multi-unit operations experience including rapid expansion.
• Excellent analytic skills, including advanced experience using business intelligence dashboards and systems.
• Advanced experience with all Microsoft Office (emphasis on Excel) and Google Workspace applications.
• Strong IT oversight skills and administrative and recent experiences with modern POS and data storage systems, platform migration and records integrity.
• Ability to work from field locations and deliver exceptional results from a non-traditional office setting.
• Experience negotiating software licensing agreements, property leases, insurance policies, vendor contracts and other material transactions.
• Excellent problem resolution skills and listening skills. Ability to pass on all necessary information to the Management Team.
• Excellent written and verbal communication skills with fluency in English, multilingualism will be considered an asset.
• Strong leadership, organizational, and multi-tasking skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Background check (after offer of employment made).
• Certificates in first aid, CPR and other lifesaving techniques are preferred.
• Must be 21 year of age, per state law
• High school diploma or GED. College degree preferred

Benefits:

• Performance bonus
• Health, dental, vision and life insurance benefits
• Paid Vacation
• Employee discounts
• Opportunity to grow with our expanding business

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Job descriptions are subject to change based on the needs of the company. Accordingly, the details in this document may be revised from time to time. Check with your supervisor to confirm that you are in receipt of the most current description and realize that management can provide verbal changes to this or any role without notice and then memorialize any changes at a later date in an updated document such as this.

We proudly support the San Francisco Equity Program. If you meet the criteria as an equity applicant at http://www.officeofcannabis.sfgov.org, please inform us in your cover letter for priority processing.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Good Living Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Oakland, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• cannabis retail management: 2 years (Required)

Work Location: In person