HOUSING PROGRAMS MANAGER – Permanent Supportive Housing

DEPARTMENT: HOUSING

REPORTS TO: ASSOCIATE DIRECTOR OF HOUSING PROGRAMS

CLASSIFICATION: 1 (FTE), EXEMPT, FULL-TIME, 40 HOURS PER WEEK, 8:30 AM-5:00 PM MONDAY

THROUGH FRIDAY WITH SOME EVENINGS AND WEEKENDS. ELIGIBLE FOR TELECOMMUTING. LOCAL TRAVEL REQUIRED.

SALARY: $75,000 (COMMENSURATE WITH EDUCATION AND EXPERIENCE)

The Urban League of Portland Housing Programs Manager will be responsible for implementing and managing a comprehensive supportive housing program, east county service center, and other programs that support the empowerment and housing stability of the Black Community. The incumbent will build partnerships in the local and national green careers industry, create and act as the primary point of contact for all aspects of a culturally specific green careers employment program. The position requires strong management and supervision skills, interpersonal, organizational, and time-management skills, knowledge of local community resources, partnership development experience, and an interest in helping to empower Black communities. The Manager will provide oversight of the provisions and requirements of the HUD and other funding, provide reflective supervision to direct service team, co-manage the overall needs of the Housing team, collaborate with all Urban League departments in support of integrated services, acts as representative on the agency’s Leadership Team, and work to secure resources to enhance and expand workforce programming. This position also supports the financial tracking and assists with program budgeting. Leading and supporting the agency’s housing services; these programs directly help people experiencing homelessness find and retain safe, stable housing.

DUTIES AND RESPONSIBILITIES:

PARTNERSHIP

• Identify, develop, maintain, and expand partnerships in the public and private sectors with jobs/careers resource providers, business owners, trainers, vendors, and employers in support of a comprehensive culturally specific program and successful grant applications.
• Attend networking, meetups, community events, and other events in support of the Supportive Housing Program and overall local affordable housing resource development.
• Provide oversight periodic partnership appreciation and/or engagement activities
• Work with Development and Leadership to market housing programs to potential employers and as part of our integrated service model.
• Ensure that partnerships provide viable employment opportunities for workable participants in Urban League of Portland programs.
• Liaison with Urban League leadership to determine the alignment of services and facilitate the process on behalf of workforce programs.
• Work closely with identified employers to maximize career opportunities, retention, and success or Urban League of Portland program participants.
• Network in the public and private sectors to promote awareness of the Supportive Housing Program and other housing programs to enhance and/or expand the program’s reputation and partnership portfolio.
• Contribute to the overall agency efforts by completing other duties as assigned.

PROGRAMMING

• Research and be knowledgeable in housing first best practices, the goals and history of Joint Office of Homelessness Services and other local, state, and federal funders, the racial disparities of climate change impact, national and local Black housing trends, local and national trends in homeless crisis, and other information necessary to operate programs.
• Lead and monitor all aspects (outline, staffing plan, curriculum, project schedule, budget, collaborative partnerships, employment partners, etc.) of Supportive Housing and other housing programs focused on direct service case management to Urban League participants into living-wage careers and permanently supportive housing.
• Create, present for internal review, monitor, and/or maintain all Supportive Housing and other program budgets, applicable reporting, applicable program forms and other documentation.
• Manage and monitor supportive housing program sites, units, and participant service provision

SUPERVISION

• Provide support to Associate Director for supervision and evaluation of housing leads and supervisory staff, including assessing their intensive case management, information and assistance, outreach, and strengths bases management.
• Work with supervisors to develop staffing schedules, arrange coverage, provide oversight to engagement strategies, and help staff alleviate barriers for clientele.
• Provide safety training for staff, help develop and reassess safety policies
• Staff challenging cases with individual case managers and provide coaching on techniques and approaches to providing client services
• Conduct recruitments in alignment with staffing plan, onboard, and ensure the success of program staff.
• Manage day-to-day activities of program staff and ensure compliance with program requirements.
• Prepare and ensure compliance with individual staff work plans.
• Monitor attendance, review, and approve all timesheets and leave requests, and ensure overall coverage of all Housing Programs.
• Prepare and present staff performance reviews.
• Represent Urban League on internal and external housing-specific committees, consortiums, program- specific meetings, and leadership teams.
• Facilitate Housing Department staff one-on-one meetings, program-specific meetings, and department meetings.
• Monitor and ensure consistent case management data entry in the agency CRM tool. Conduct regular program, file, and case plan audits ensuring a high level of service.

KNOWLEDGE / SKILL / ABILITIES:

• Commitment to and knowledge of social justice issues and the dynamics of social change, the history, and mission of the Urban League of Portland, and expertise in the present scope of Urban League service and advocacy programs.
• Knowledge and understanding of structural racism and Anti-Blackness as it relates to housing.
• Strong leadership and organizational skills.
• Ability to balance competing job requirements while maintaining a high level of professionalism
• Ability to understand the business processes and culture of non-profit, private, public, and for-profit partners and clients.
• Grant writing knowledge. preferred
• Experience or deep knowledge and understanding of culturally specific services in the Black/African American community.
• Effective verbal and written communication skills; and excellent attention to detail and follow-through flexible approach to connecting and building rapport with participants, staff, leadership, and community.
• High energy and motivation to help Urban League colleagues, program staff, and participants succeed.
• Ability to work effectively as part of a team as well as independently.
• Excellent communication skills and ability to market Housing programs to potential participants and new and existing employer partners.
• Ability to establish rapport and relate sensitively to a multiracial and multicultural group with a wide variety of demographics while maintaining the confidentiality of sensitive information
• Working knowledge of Microsoft Office Suite and cloud based services.
• Ability to effectively manage time, resources, and competing deadlines to meet program needs and requirements; and ability to read, analyze and interpret information.
• Availability to work a flexible schedule including evenings and weekends as required
• Ability to present a positive and professional image to clients, staff, and community through appropriate dress.
• Ability to furnish proof of vaccination for COVID-19.
• Possess a valid driver's license and verification of current auto insurance and have full
• use of automobile during work hours.
• Ability to use basic office equipment, telephone, copy machine, fax machine, and
• computer.
• Ability to sit, stand, walk, drive, talk on the phone and/or use the computer for long
• periods of time.
• Ability to travel from various locations and worksites during the workday.
• Ability to occasionally lift 20 pounds and transport around worksites.

EDUCATION / EXPERIENCE:

• Bachelor’s degree or 3 years of paid work experience in a relevant field, required.
• Demonstrated commitment to serving African American communities in Oregon & SW Washington, required
• Experience supervising or managing high-performing teams, required
• Must have access to a vehicle for periodic use, in-state insurance with your name on the policy, and a valid Oregon state license, active for at least one year with an acceptable driving record, required
• Professional, personal, or volunteer experience with Black communities, preferred.

BENEFITS:

Within your first year of employment the Urban League of Portland is excited to offer the following benefits after 90 days of successful employment:

• 100% employer paid medical, dental and vision for qualifying employees and their additional dependents.
• 21 days of PTO in your first year
• 12 paid holidays
• Disability insurance
• Employee assistance program
• Life insurance

About the Urban League of Portland: Established in 1945, the Urban League of Portland is one of the oldest African American service, civil rights, and advocacy organizations in the region. We are part of a network of over 80 National Urban League Affiliates across the country and are recognized as one of the leading voices for African Americans and others in Oregon and Southwest Washington. We are a key coalition-builder amongst other organizations and work extensively with both traditional and emerging groups, the faith-based community, businesses, and other organizations, including those serving immigrants and refugees. The Urban League of Portland’s mission is to empower African Americans and others to achieve equality in education, employment, health, economic security, and quality of life. Our programs include a distinctive blend of direct services, organizing, outreach, and advocacy. We offer workforce services, community health services, summer youth programming, senior services, meaningful civic engagement opportunities, and powerful advocacy.

Equal Opportunity Statement: The Urban League of Portland is an affirmative action and equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, age, sex, sexual orientation, marital status, mental or physical disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal and state laws.