Description

Come work for a company that won 2022 Best Companies to Work for in New York!!!!!!!

Under the supervision of the Information Systems Manager, the Systems Engineer will coordinate and resolve all Level 2 IT related support requests at UPSCO. Monitor and help maintain and assist all End Users as it relates to UPSCO’s Servers, Network and Phone System. Assist in the development and improvement of UPSCO’s information technology services. Assist in the development and management of IT departmental budget. Perform as a reliable member of the IT Services team to ensure all team members have access to a reliable network and computer user experience on all levels. Assist in an ongoing preventive maintenance program for high availability of computer hardware and applications.

Requirements

· Coordinate and resolve all IT Level 2 related help requests including, but not limited to:

• Proven working experience in installing, configuring and troubleshooting the following network environments

o Windows

o SAN Infrastructure

o Social Media Support

o VMWare

o Nutanix

o PoE (Power over Ethernet)

o VPN Configuration and Monitoring

o Meraki Switching/Networking and Wireless Infrastructure 

o Firewall Administration and Support

• Solid experience in the administration and performance tuning of application stacks
• Experience managing an Office 365 / Exchange hybrid environment
• Cloud experience, preferably in Azure, AWS
• SAAS Offerings, preferably ERP, SRM solutions
• Experience with virtualization and containerization (e.g., Nutanix, Citrix, VMware)
• Experience with monitoring systems
• Experience with automation software
• Solid scripting skills (e.g., shell scripts, PowerShell, Python)
• Solid networking knowledge (OSI network layers, TCP/IP)
• Performance and utilization monitoring technologies such as SNMP and WMI
• Microsoft SQL knowledge and experience a plus
• Linux/Unix knowledge and experience a plus
• Power Shell Scripting a plus
• Project Management

· Compile and maintain all UPSCO IT infrastructure information including, but not limited to:

• Create/Deploy/Monitor and maintain physical and virtual Servers, Cloud Environment, Network Infrastructure and Phone System Infrastructure
• Coordinates selection and purchase of computer hardware and software (Desktop, Laptops, Monitors, and Printers) for UPSCO employees
• Inventory, label and maintain a centralized list of all computer hardware including PC’s, laptops, cellphone, network equipment, monitors, printers as required
• Set up PCs and printers as required
• Coordinate system upgrades including multi-variable and multi-environment essential software, including upgrades in the cloud 
• Follow established practices and standards for workstation configurations, naming conventions, and other established procedures
• Configure and maintain network switches for both LAN, Wireless and WAN functionalities
• Act as a backup company cell phone and wireless device administrator
• Maintain and ensure the security of UPSCO’s Firewall Infrastructure
• Help to develop, configure and implement a robust backup solution for data integrity
• Create and maintain Group Policies 
• End User Security 
• IT Audits 

· Assist in the creation and maintenance of system documentation

· Assist in creation and planning for annual IT budget

· Install/repair Ethernet Cabling and Network Equipment as needed 

· Performs other duties as required by the IT Manager