Description

 Upper Hudson Planned Parenthood is currently looking for a friendly, energetic, and reliable Health Care Assistant to join our diverse team at our Troy location. This is a full-time (37.5 hours per week) career opportunity that is eligible for our generous benefits package!

Scheduled Shifts:

Monday: 8:00am-4:00pm

Tuesday: 9:00am-5:00pm

Wednesday: 11:30am-7:30pm

Thursday: 11:30am-7:30pm

Friday: 9:00am- 5:00pm

If you have a passion for providing excellent patient care in a supportive and diverse environment, Upper Hudson Planned Parenthood is the place to be!

Planned Parenthood takes pride in the quality, personalized, attentive care we provide to all our patients. Our Health Care Assistants are essential to ensuring every patient has a positive experience while in our Center. Responsibilities of our Health Care Assistants include building positive rapports with patients as well as financial/insurance verification. Responsibilities listed below are a broad overview and do not encompass all of the duties/tasks an HCA may do on a daily basis:
General:

• Welcomes patients and visitors in person or on the telephone and answering or referring inquiries.
• Answering patients’ questions and maintaining the reception area.
• Filing and retrieving patient records.
• Maintains patient records by obtaining, recording, and updating personal and financial information accurately
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort
• schedule and register patients to ensure minimal waiting time
• Collects all required demographic and billing information, including insurance verification
• Solves problems and triages calls/questions to appropriate medical personnel; documents in the EMR to ensure appropriate follow up
• Assists in the orientation and training of new clinic staff, as indicated
• Experience working with insurance and prior authorizations
• Responsible for verifying insurance benefits and eligibility
• Register patients accurately and in a timely manner making sure all information is correct, insurance is verified at the time of registration and all applicable signatures are obtained
• Collect applicable co-pays/co-insurance/deductibles, post payments, give receipts, make change, apply applicable discounts, and balance daily batch
• Directs patients and visitors to appropriate areas obtaining assistance from fellow employees for those patients and visitors that are unsure of where they need to go within the hospital.
• Monitor patient wait times both before and after registration keeping them notified of any delays and waits.
• Consistently demonstrates a positive attitude 
• Fosters teamwork by offering assistance to others 
• Acknowledges and responds tactfully to all requests
• Shows consideration in interaction with patients, and other healthcare team members
• Communicates and interacts with others in a professional, responsible, cooperative, and positive manner always.

What makes a Health Care Assistant a GREAT team member :Someone who respects and honors all people, likes to jump in, likes to try new things and is committed to learning and growing to improve how we care for our patients and each other. Relates comfortably to all people. Works quickly without compromising detail. Care. No Matter What.
Benefits:

• Medical/Vision/Dental Insurance
• Paid Time Off
• Holidays
• Retirement Plan
• An inclusive and diverse work environment committed to the mission of Planed Parenthood and our clients
• Plus much, much more!!

If you are interested in "jumping in" to our mission, apply today! The mission of Upper Hudson Planned Parenthood is to promote healthy sexuality and reproductive choice through exceptional services, honest education and fearless advocacy. One of the fundamental beliefs guiding Planned Parenthood is that the respect and value for all types of diversity in all aspects of our organization are essential to our effectiveness and organizational well-being. We are an equal opportunity employer. 

Requirements

• High school diploma or GED required
• 1 year work experience in a medical office environment required
• Prior experience in a customer service position preferred
• Experience working with insurance carriers/providers highly preferred.
• Must be proficient with computers
• Experience working with Electronic Health Records
• New staff are required to be fully vaccinated against COVID-19 before employment. Exemptions will be made for medical reasons with documentation held in our HR office.