Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem.

· Recommend potential products or services to management by collecting customer information.

· Contribute to team effort by accomplishing related results as needed.

· Manage large amounts of incoming calls.

· Identify and assess customers' needs to achieve satisfaction.

· Build sustainable relationships of trust through open and interactive communication.

· Provide accurate, valid, and complete information by using the right methods/tools.

· Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

· Follow communication procedures, guidelines, and policies.

· Go the extra mile to engage customers.

· Resolve customer complaints via phone.

· Greet customers warmly.

· Assist with placement of orders.

· Advise on company information.

· Take payment information and other pertinent information such as addresses and phone numbers.

· Place or cancel orders.