We currently have 11 Express and Urgent Care locations spanning across 5 counties (York, Adams, Lancaster, Lebanon, Dauphin). We continue to focus on creating additional access points for patients. Locations offer both episodic care and occupational health services. The Express Care culture is all about being consistent, positive, and providing all staff with the education and training they need to be successful daily.

Purpose:
Complete education and clinical training to progress to an Urgent Care Technician Specialist. Based on current certifications, experience, and knowledge, will complete appropriate didactic, clinical courses, and competencies of the Urgent Care Technician training program. Successfully obtains required certifications. Program consists of education and rotations within a clinic (Urgent Care or Express Care). Clinic rotations will begin with observation and progress to patient contact, registration, assessment, and patient care under the direction of an employed Urgent Care Technician, Senior, Educator or Clinical Leader.

Schedule: Days and evenings, 12-hour shifts, rotating weekends and holidays. 

Responsibilities:

• Completes didactic, clinical courses, and competencies of the Urgent Care Technician training program.
• Demonstrates cognitive competency of skills measured by case studies, quizzes, and examinations.
• Successfully obtains the following certifications: Medical Assistant, CPR, DATIA Certified Professional Collector, NIOSH Spirometry, and CAOHC Occupational Hearing Conservation.
• Accompany patient to the exam room and verify identity.
• Collection patient information, past medical history, medication review and health screening per rooming guidelines.
• Obtains vital signs, prepares patient and room, set up instruments and equipment needed to complete the visit.
• Assist provider with patient exam and procedures.
• Completes orders and referrals.
• Schedules patients for advanced care with specialists or clinical services.
• Relays instructions, provides health education and plan of care to patient/family.
• Performs direct patient care and assists with a variety of orthopedic and wound related care including clean and dress wounds, apply and remove sutures/staples, splinting and application of prefabricated durable medical equipment.
• Instruct patient on care for their injury and use of durable medical equipment.
• Administers medications, vaccines and breathing treatments according to provider order and following departmental protocols.
• Performs medical testing, including but not limited to EKG, audiometry screening and spirometry.
• Performs full audiogram and screening audiometry following the Counsel for Accreditation in Occupational Hearing Conservation.
• Performs spirometry following National Institute for Occupational Safety and Health standards.
• Follows protocols for specialized occupational health physicals and surveillance programs.
• Conducts respiratory fit testing.
• Follow established procedures for the collection and processing of specimens/cultures for analysis including the appropriateness and stability of the sample.
• Maintains competencies in techniques to obtain specimens via nasopharyngeal, nasal, oropharynx, capillary, wound, urine, etc.
• Performs point of care testing according to protocol.
• Performs drug and alcohol testing following chain of custody protocols and approved standards for urine, saliva, hair, breath, blood sample collection.
• Recognizes critical, abnormal, and unacceptable results and follow-up according to established protocols.
• Adheres to established laboratory policies in areas of procedures, methods, quality control, quality assurance and safety.
• Screen and monitor acuity of patients within the waiting area.
• Prioritizes patients based on acuity and type of service. Informs care team of patients in distress.
• First responder in emergent situations.
• Maintains and cleans rooms and equipment according to protocol and manufacture guidelines.
• Complies with equipment maintenance, completes logs and calibrations according to protocols.
• Complies with regulatory agencies. Reports equipment malfunction or concerns to clinical leader.
• Stocks supplies and reports low inventory according to protocols.
• Provides warm greeting for all patients, guiding them through use of self-arrival technology or by leading them through the registration process and enrollment in MyUPMC patient portal.
• Registers occupational health patients following employer and workman compensation panel guidelines.
• Obtains, verifies, and updates demographic, financial and guarantor information into the scheduling/financial system.
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtains signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• Collect co-payments and any other applicable payments at point of service.
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.