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Are you an advocate of high-quality customer service and have previous customer service experience? If so, this opportunity may be for you!
UPMC Health Plan is hiring a team of full-time Customer Service Representatives to join our Medication Therapy Management team. This is a Monday - Friday daylight role (with 8-hour shift options between 9:00 a.m. - 7:00 p.m.). The 11:00 a.m. - 7:00 p.m. shift is initially assigned, with the ability to choose the 9:00 a.m. - 5:00 p.m. shift, once additional staff members join the team. Occasional, rotating Saturday shifts are also required (typically, once every other month, depending on business needs). This is a remote role with work-from-home privileges. (privilege eligibility is subject to continued achievement of business goals and on-site department needs).
This role will support the provision of pharmaceutical care through member, pharmacy, and provider interactions to discuss and resolve medication-related issues. These services will be provided in compliance with state and federal regulations, NCQA standards, the mission, policies, and procedures of UPMC Health Plan and the Pharmacy Department.
Our employees receive comprehensive benefits and have ample opportunities for growth and advancement. After joining our team, you will receive extensive pharmacy training which will allow you to provide best-in-class service to our members.
Responsibilities:
Full Time
Hospital
$140k-159k (estimate)
05/12/2024
07/10/2024
upmc.com
PITTSBURGH, PA
>50,000
1893
NGO/NPO/NFP/Organization/Association
JEFFREY A ROMOFF
$10B - $50B
Hospital
UPMC is a Pennsylvania-based nonprofit health center that provides services such as emergency care, surgical, patient care, and fitness control for individuals.