UPMC Workpartners group is hiring a full-time Operations Analyst, Associate to join the Workers Comp Underwriting team. This role will work Monday - Friday, standard daylight hours. The team predominantly works remotely with occasional in-office attendance in Pittsburgh's US Steel Tower as needed, however, this is not often. 

This position oversees administrative, system processes and special projects as they relate to the identification, implementation and maintenance of the claims transactional system for all UPMC Health Plan products. Under the general direction of the Business Support Management, this role will analyze, identify, propose and implement solutions for all business areas. They will act as a subject matter expert supporting all areas, and interact with staff to answer questions and resolve issues as they arise.
Responsibilities:

• Identify areas of concern that may compromise client satisfaction through data analysis, and propose solutions based on findings, expertise, and research
• Model business requirements for new systems, special projects and enhancements to existing systems; validate and test fixes/enhancements to new and existing systems
• Openly participate in team meetings, provide ideas and suggestions to ensure client satisfaction, and promote teamwork
• Completes Executive Summary management documentation as required
• Performs in accordance with system-wide competencies/behaviors
• Participates in training programs when available/as requested
• Effectively prioritize and complete all assigned tasks
• Identify, administer, test, audit, and implement new processes on transactional claims systems
• Interface with customers by telephone, correspondence, and or in-person to answer inquiries and resolve concerns/issues
• Performs other duties as assigned
• Assists other departments during periods of backlogs
• Manages, updates, and maintains source data dictionaries as they relate to processes
• Completes inquiries generated from the data reporting and analysis area
• Maintains employee/insured confidentiality