The Nutrition Tech is responsible for operating the call center where patients call down to place their meal orders, and/or taking meal orders at the bedside. Utilizing a computerized menu system, the Nutrition Tech guides the patient through the menu-ordering process, within the constraints of their therapeutic diet order and safety considerations. 

Responsibilities:

• Strictly ensures safety precautions and inputs Special Service instructions into patient records, for situations such as Safety Trays, Aspiration Precautions, Nissen considerations, Missed Meals, etc.
• Confidentially utilizes electronic health record to verify diet orders, enteral feedings, and food allergies. Assists with inpatient meal tray-line or meal delivery as needed.
• Performs in accordance with system-wide competencies/behaviors. Performs other duties as assigned. Possesses the ability to obtain and interpret information considering age specific needs. Assures accurate implementation of the diet prescription.
• Demonstrates exceptional customer service behaviors through all interactions. Completes all clerical activities and processes orders appropriately.
• Completes assigned patient activities. Participates in meal tray and nourishment delivery.
• Supports a positive working relationship with others and actively supports and participates in performance improvement activities. Demonstrates UPMC?s commitment to Service Excellence by understanding the needs of patients, their families, physicians, and co-workers and doing what is required the first time, every time by being responsible, sensitive, accurate, timely, coordinated, and thorough.
• Operates Comp nutrition Hospitality Suite computerized menu program. Guides inpatients with care and compassion through the process of ordering their meals/snacks, within the constraints of their physician prescribed therapeutic diet order. Interacts and coordinates care relevant to diet orders or other with Patients, Nursing, Registered Dietitians, Tray line Workers, Tray Passers, Cooks.
• Handles all diet office phone calls and communicates issues to the appropriate areas.
• Accurately inputs nutritional supplements, in accordance with physician, Registered Nurse and Registered Dietitian Nutritionist medical record orders. Accurately executes Enteral Tube Feeding orders.
• Maintains out of stock items and communicates to patients as needed.
•  Maintains and prints 10am, 2pm and HS snacks/nourishments.
•  Communicates all TPN consults or other relevant nutrition issues to the Registered Dietitians as needed.
• Troubleshoots diet order trayline conflicts.
• Inputs and processes special diet considerations such as Gastric Bypass diets, Calorie Counts, Safety.