Purpose:
Greet and provide accurate and useful information to visitors and patients relative to patients, hospital facilities, services, and activities in a manner consistent with good customer relations.
Responsibilities:

• Ensure that workstations are adequately stocked with necessary materials to provide customers with current and accurate information.
• Dress appropriately for a business setting and give attention to personal grooming.
• Provide pleasant greeting and information and assistance to the public regarding patients, the hospital, and medical offices in compliance with hospital guidelines.
• Attend regular staff meetings and participate in the implementation of activities within the hospital when requested by supervision.
• Comply with the hospital's policy regarding punctuality and regular attendance.
• Answer and transfer calls in accordance with hospital guidelines for customer service.
• Demonstrate competence with the computer and attend all necessary training programs to remain current with skills.