Purpose:
The Clinical Support Specialist I is responsible for the sorting, preparation, delivery, and pickup of mail and supplies. They transport and assist patients. The Clinical Support Specialist also provide support as necessary for a patient care unit as directed by the manager, or designee, using specified procedures.

This is a Union position with a set pay rate of $14.74.

Responsibilities:

• Sort and prepare mail and packages in a timely and accurate manner.
• Prepare and process mail and packages delivered to the hospital.
• Prepare all outgoing mail and packages.
• Ensures signed documentation is obtained when required in connection with items received or sent from the hospital.
• Ensures deliveries are completed to all WPH facilities in a timely manner.
• Handles all telephone requests in a professional manner.
• Maintains a working knowledge of the health systems departments and locations.
• Displays a professional and courteous manner during interactions with all hospital personnel and patients.
• Pick up and deliver equipment and supplies as directed to locations within and outside of the hospital.
• Transport and/or escort patients, clinical staff members, etc. to and from various facilities via the hospital’s vehicle or by wheelchair/stretcher or other means; assist in placing and removing patients in and out of the vehicle, wheelchair, bed, or stretcher.
• Adhere to hospital policies and procedure regarding vehicle maintenance (identify and promptly report mechanical problems, maintain cleanliness of the inside of the Institute vehicle).
• Drive van to and from various facilities and perform delivery and pick up services as assigned.
• Attain a working knowledge of and comply with all clinical and administrative policies and procedures.
• Obtain and deliver various supplies; cleans wheelchairs and stretchers.
• Promptly report to the Department Manager or designee any new information or problems encountered in the performance of duties.
• Keep accurate and concise records in accordance with policies and procedures.
• Comply with the dress code and grooming for position.
• Perform escort duties as assigned and comply with the following: (1) report to the nurses station on the inpatient unit prior to escorting a patient and obtain a report from the Charge Nurse/designee; (2) inform Charge Nurse on the inpatient unit of the general condition of the patient; changes in patient's behavior or other relevant information which occurred during escort transport; (3) observe patients and report to nursing staff any changes in general physical and mental condition, signs which may indicate danger to self or others and other relevant information; (4) Assist in ensuring that patients being transported get assistance with necessary physical care by obtaining staff to assist the patient with such tasks as cleaning, dressing, and toileting.
• Performs other related duties as assigned by the supervisor. Performs in accordance with system-wide competencies/behaviors. Performs other duties as assigned.