2 Telephone operator Jobs in Greenville, PA
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UPMC Life Changing Medicine is Hiring a Telephone operator Near Greenville, PA
UPMC Horizon- Greenville is seeking a Flex Full-Time Telephone Operator to support our facility! We are seeking a candidate with exceptional customer service experience, prior experience directing calls, and knowledge of medical terminology is a plus!
The schedule for this approximately 28 to 40-hour per week position will be all shifts to include midnights so candidates must be willing to work any and all shifts.
Weekends and holidays will be required on a rotating schedule with no on-call or travel.
Purpose :
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.
Responsibilities :
- May train new operators.
- May be required to do system data entry on request.
- Provide service to multiple answering service clients utilizing individualized protocols.
- Process appropriate emergency code or STAT page.
- Provide Physician on call information to requesting individuals.
- Use required phrasing at all times when answering telephone calls.
- Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
- Determine callers' requirements (extension desired, information requested, etc.) and transfer call.
- Provide status report on any page in progress to the individual requesting the page.
High school graduate or equivalent. 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
Must be able to work all shifts, 7 days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).
Licensure, Certifications, and Clearances :
Act 34
UPMC is an Equal Opportunity Employer / Disability / Veteran
Last updated : 2024-04-23
Job Summary
Full Time
$34k-42k (estimate)
04/25/2024
05/08/2024
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The following is the career advancement route for Telephone operator positions, which can be used as a reference in future career path planning. As a Telephone operator, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Telephone operator. You can explore the career advancement for a Telephone operator below and select your interested title to get hiring information.
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Quotes from people on Telephone Operator job description and responsibilities
A telephone operator typically performs tasks that cannot easily be automated.
02/03/2022: Greenville, SC
Collect calls normally require the assistance of a trained telephone operator.
02/13/2022: Peoria, IL
Most of the time, an operator can give both an address and telephone number for both new and established listings.
01/20/2022: Mcallen, TX
On a daily basis, Telephone Operators perform clerical duties such as typing, proofreading, and sorting mail.
01/26/2022: Baltimore, MD
May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
03/23/2022: Oakland, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Telephone Operator jobs
Switchboard operators are becoming less and less common as most companies have their communications handled by automated systems.
01/28/2022: Pueblo, CO
Phone operators are essentially customer service personnel, and need to have a certain set of skills.
03/03/2022: Fort Wayne, IN
Each telephone was wired to a telephone exchange established for a town or area.
04/16/2022: Mobile, AL
At the turn of the 21st century, the oldest parts of the telephone network still use analog technology for the last mile to the end user.
03/27/2022: Tacoma, WA
Several large private telephone networks are not linked to the PSTN, usually for military purposes.
03/25/2022: Portsmouth, OH
Step 3: View the best colleges and universities for Telephone Operator.
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