Description

Develop and maintain community liaison with health and human service providers and advocacy organizations in community served by local WIC program. Build an active, coordinated referral network and collaborative working relationships between community agencies and WIC. Assists with retention activities to strengthen the communication with WIC participants about their eligibility with particular focus on current enrollment status and recertification.

Duties & Responsibilities:

• Develops a comprehensive listing, initiate contact and maintains working relationships with health and human service providers, advocacy organizations and other groups who use or might use WIC information in order to facilitate and carry out referrals between eligible populations and WIC.
• Develops and maintains the Massachusetts WIC Community Network Database with community contacts made and outreach activities conducted within the service area.
• Facilitates or conducts periodic in-services for staff and/or clients at local health and human service providers and other community agencies that work with the WIC population, i.e. Head Start, nursery or day care, grade schools, churches, EFNEP, neighborhood associations, Housing Authority, etc., as well as local pediatricians, obstetricians and other health care providers.
• In coordination with Management Staff, develops, implements, and submits the annual outreach plan and progress reports, as requested.
• Attends Community Coordinators’ Quarterly Meetings, new Community Coordinator Training and In-services, and participates in regional Community Coordinator meetings.
• Provides WIC program, education and outreach materials to local agencies and advocacy groups.
• In coordination with Program Director, represents WIC on committees or state public health initiatives, as well as other community activities.
• Represents WIC at community health fairs, workshops, and other public forums.
• Assists with retention activities with particular focus on existing or terminated participants who have already accessed WIC services to continue to participate in the WIC program.
• Creates, updates and/or manages local program’s social media platform. 
• Perform other related duties as required

Schedule: Mon & Wed 11am-7pm; Tue, Thursday, Friday 9am – 5pm. Occasional work on Saturdays or evenings.

Qualifications

Minimum Basic Knowledge:

• Navigate Social Media
• Experience using Microsoft Office
• Excellent Customer Service

Experience & Qualifications:

• High School or Associate Degree
• Knowledge of community and neighborhoods served by local WIC program and fluency in English.
• Two years’ experience in community work or health and human service desirable.
• Well-organized, systematic approach to work.
• Good communications skills in oral and written English.
• Sensitivity to the needs of the participant population.
• Bilingual preferred (specific bilingual capacity needed as appropriate to the community served by the local WIC program).
• Must be able and willing to work non-standard hours (after 5pm, weekends) as needed.
• Language preference: Haitian Creole, Spanish, Capeverdean Creole