32 hour work week low cost benefits paid time off and holidays retirement funding.

Experience in Human Resources, Education, Customer Service? Interested in working in a modern office helping people? Want to change careers? No overtime, nights, weekends, unpredictable weather... Apply today!

Talent Specialists recruit, identify, upskill, and match job seekers with employers.

Specific Job Duties:

● Greet and engage customers in person or via phone.

● Convey customer service excellence by acknowledging people, smiling, being polite and courteous, showing empathy, offering help, and following up.

● Determine the customer’s employment related need(s).

● Assist with access to technology and office equipment, such as computer, internet, printer, copier, fax, phone, UIA phone, video equipment, etc. for career services.

● Provide general career coaching activities such as job search, resume writing, interview preparation, occupational and in-demand job information, referrals for resources, financial aid, etc.

● Provide staff-assisted career services such as workshops, determining program eligibility, career planning, skills assessment, referrals to specific jobs/employers, meaningful assistance with UIA, etc.

● Provide individualized career services such as program enrollment, supportive services, rehabilitative planning and accommodations, development of Individual Employment Plans (IEPs) and case management.

● Plan and coordinate training services to overcome skills gaps, obtain credentials or further other employment-related goals.

● Connect customers to appropriate community resources that will assist in removing barriers to employment.

We will train you!

General Job Duties:

● Provide high quality customer service to all customers, internal and external.

● Promote access to and use of all available Workforce Services resources.

● Use applications in the Microsoft Office Suite to advance work.

● Maintain timely and accurate data entry.

● Develop and continually increase knowledge as a Subject Matter Expert (SME) in a selected area(s).

● Create, produce, and provide written materials as needed.

● Develop and maintain trusting relationships; uphold confidentiality and standards of professionalism in all activities.

● Represent Michigan Works! positively in public; be an ambassador in the local community.

We are looking for a positive attitude and dependability.

Education / Qualification Preferences:

● Strong interpersonal skills and ability to communicate in person and on the phone.

● High attention to detail and data entry experience.

● Proficient with Microsoft Office and other standard Applications.

● Demonstrated writing, proofreading and grammar skills.

● Empathy and impeccable integrity.

Status: Non-exempt, regular, full-time.

Expected Hours of Work: Normal office hours (8-5), occasional evening hours. 4 shifts Mon-Fri!

Travel Requirements: Occasional travel may be required.

Job Types: Full-time, Part-time

Pay: $21.25 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Microsoft Office: 2 years (Preferred)

Work Location: In person