We are hiring at UofL Physicians: Accounts Receivable Representative I

Locations: 300 E. Market St., Louisville, KY 40202

Shift: 1st Shift, (8 hours, 5 days) M-F

JOB SUMMARY

The Accounts Receivable Representative is an experienced role responsible for supporting the UofL Physicians CBO in a variety of financial, clerical, or administrative duties based on team assignment. These duties may include research and follow-up on specialty or payer-specific denials and appealing denials as needed, charge correction, authorization and referral-type denial appeals, research and education of changes to payor programs, and supporting special projects as needed.

JOB RESPONSIBILITIES

• Monitor and execute work against the assigned ETM work queues.
• Research, file, and follow up on appeals with payors.
• Research and resolve claim denials or rejections based on work team assignment.
• Ability to monitor work queues and determine denial trends.
• Ability to demonstrate system knowledge relative to work queues, research, and resolution of assigned unpostables and payment batches.
• Follow up on calls or emails from Patient Financial Specialists concerning patients requesting advanced assistance with their account.
• Follow up with the correct clinical contact for additional information or corrections, as necessary.
• Update charges and refile electronic or paper claims.
• Meet productivity and quality standards as set by management.
• Inform management and relevant organizational stakeholders of correspondence and communication problems with service locations.
• Must have the ability to get along with others in a close office setting.
• Must have the ability to concentrate for extended periods of time.
• Must be willing to function and cooperate as a member of a team.

Qualifications

MINIMUM EDUCATION AND EXPERIENCE FOR AR Rep I:

• High school diploma or equivalent required
• Strong computer and keyboarding skills
• Experience with Microsoft Office software
• Working knowledge of CPT, HCPCS, and ICD-10 coding
• Ability to read, interpret, and/or follow up on an EOB denial and understand medical terminology
• One-year related experience and/or training

MINIMUM EDUCATION AND EXPERIENCE FOR AR Rep II:

• High school diploma or equivalent required
• Associate degree preferred
• Three years related experience and/or training
• Strong computer and keyboarding skills
• Experience with Microsoft Office software
• Experience with GE Centricity billing software preferred
• Working knowledge of CPT, HCPCS, and ICD-10 coding
• Ability to read, interpret, and/or follow up on an EOB denial and understand medical terminology

KNOWLEDGE, SKILLS, AND ABILITIES

• General knowledge of healthcare payors and government agencies
• Knowledge of healthcare terminology, laws, and regulations
• Advanced knowledge of denial types and resolution steps
• Ability to take direction and work independently
• Knowledge and experience working with Microsoft Office applications
• Proficient with data entry and multitasking in a Windows environment
• Strong communication and problem-solving skills
• Ability to meet productivity and quality standards
• Ability to communicate verbally/in writing with professionalism

WORKING CONDITIONS

• Sedentary Work: Lifting 10 pounds maximum and occasionally lifting and/or carrying items as needed
• Frequent Talking: Expressing or exchanging ideas by means of the spoken word
• Frequent Hearing: Perceiving the nature of sounds by the ear
• Frequent Seeing: Visual acuity, depth perception, field of vision, color vision
• Consistent use of hand movement for keyboarding purposes

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Louisville, KY: Relocate before starting work (Required)

Work Location: In person