Job Posting End Date: May 31

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

• All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

General Summary
This position is responsible for managing a staff of FMLA professionals and meeting performance standards established within the operational area or by customer performance guarantees. This manager has routine operational management responsibilities, is considered a subject matter expert, and may be called upon to assist in the implementation of business development activities of the Leave Management Center involving both large case national accounts and mid-market cases. The person in this position is responsible for establishing and expanding partnerships within the company in order to develop and maintain an effective and integrated process. This position serves as the subject matter expert with internal partners, employers, producers, claimants, sales/service and new case implementation to ensure accurate and timely leave administration services and highly responsive level of customer service.

Principal Duties and Responsibilities

Operational Management

• Manages team performance to expectations for service standards for timeliness, accuracy and management of FMLA leaves
• Accountable for accurate administration of leave management programs and processing of leave’s according to service contract provisions, established procedures, and Federal and State regulations
• Fosters strong partnership with key internal areas, such as Compliance/Legal, Benefit Consultants, Benefit Client Managers, National Account Managers, Short Term Disability, Quality Assurance, Support Services, Intake/Admin, etc.
• Ability to analyze and respond to trends at the work unit level
• Contribute to operating effectiveness through information sharing, reviewing activity reports, continuous analysis of work processes and effective implementation of change
• Assist in meeting organizational goals through prudent expense management and effective use of headcount and other resources
• Supports the Director/AVP in developing business plans for the unit and/or department

Customer Management

• Manage/Facilitate resolution of customer issues
• Participate in ongoing relationship meetings, act as a subject matter expert to sales, service and customers on leave issues
• Work effectively with internal partners and customer to enhance service delivery and address unique business needs
• Ensures Performance Agreement standards are reviewed and achieved
• Contribute to the acquisition and retention of customers through managing relationships with prospective and inforce customers

People Management

• Provide strong leadership and direction to a team of specialists whose focus is leave management
• Accountable for talent development, including selection, retention, performance management and resource development responsibilities
• Develop and maintain a highly motivated staff
• Establish and maintain a supportive learning environment by ensuring continuous development, training and growth of staff
• Actively involve team members in setting objectives, creating plans, assigning work and addressing team performance issues
• Performs other duties as assigned

Job Specifications

• Bachelor’s degree or equivalent experience required
• Previous management of a service oriented team is strongly preferred
• Business background which includes insurance industry experience or management experience in a related industry
• Relevant insurance designations
• Able to set direction, monitor performance and initiate and communicate changes in direction as needed
• Take leadership to ensure employees behave with the highest degree of integrity and fairness and exchange information and ideas useful to others in performing their work
• Able to make balanced and objective decisions with the highest degree of integrity and fairness where optimal choices are not clear and where there are potential adverse impacts
• Demonstrated ability to influence others to achieve results
• Able to build agreement on actions by resolving conflicts in an open and positive manner
• Manage the performance of employees in a candid, constructive and timely way, including results, gaps in skills, and areas for development
• Able to build understanding, acceptance and commitment through the change process
• Demonstrated ability to make decisions in the face of conflict and adversity
• Excellent communication skills both verbal and written
• Ethical, able to maintain confidentiality and be respectful of others

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$75,500.00-$135,900.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum