UniVoxx is a software-based telecommunication startup providing simple and easy to use phone service and software to I.T. resellers, small to large organizations, and call centers. As a small and rapidly growing company, UniVoxx continues to find great success with partners and companies who are looking for a solution that provides innovative, agile, and cost-effective phone solutions.

We are seeking a skilled VoIP Technician to join our team. In this role, you will be responsible for the installation, configuration, and maintenance of our proprietary VoIP phone systems for our customers. You will work closely with clients to understand their business needs and ensure that their phone systems are functioning effectively and efficiently. You will also troubleshoot any issues that arise and provide technical support to customers as needed.

This role is perfect for someone with strong technical skills and an acute attention to detail. You should be excited about solving complex problems, working with a small team, and ready to jump in to tackle a variety of issues. You will work directly with the founders while making sure customers are happy with the product. This role needs to have someone who is both not afraid to ask questions and must be willing to search out the answers.

Responsibilities

• Install and configure UniVoxx VoIP phone systems for customers
• Test and troubleshoot phone systems to ensure proper functionality
• Provide technical support to customers via phone, email, or in-person
• Manage incoming tickets efficiently, ensuring timely responses and resolutions to customer queries and issues.
• Interface with customers in a professional and courteous manner, providing assistance and guidance.
• Prioritize tasks effectively to meet service level agreements and ensure customer satisfaction.
• Collaborate with internal teams to escalate complex issues and provide feedback for continuous improvement of support processes.
• Document all installations and maintenance tasks
• Participate in customer meetings and consultations as needed
• Train customers on the use of their VoIP phone systems
• Perform regular maintenance on phone systems to ensure optimal performance

Qualifications

• High school diploma or equivalent; some college or technical training preferred
• 2 years of experience in VoIP phone system installation and maintenance
• Strong technical skills, including the ability to troubleshoot and resolve complex issues
• Experience troubleshooting switches and firewalls
• Familiarity with network infrastructure and protocols including VLANs and PoE preferred
• Strong customer service skills
• Excellent communication skills, both verbal and written
• Ability to work independently and in a team environment
• Strong attention to detail and organizational skills
• Valid driver's license and reliable transportation
• Must be willing to travel, on occasion, to remote deployments (A company car will be available to use for customer related travel)
• Availability for after hours support
• May, rarely, need to have availability on weekends

Job Types: Full-time, Part-time

Pay: $40,000.00 - $53,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Willingness to travel:

• 25% (Preferred)

Work Location: In person