Title: IT Integration Support Specialist
Job Type: Full-time
Job Duration: Indefinite
Salary: Hourly, $22-$28 P/H
Travel: Up to 10% (Fully Remote)
Location: Must be located in GA
Benefits: Medical and more

REQUIRED:

• IF YOU DO NOT MATCH THE BASIC QUALIFICATIONS, YOU WILL NOT RECEIVE AN ACTIVE VIDEO LINK. VIDEOS ARE REQUIRED TO APPLY DUE TO HIGH DEMAND.
• CANDIDATES WHO DO NOT COMPLETE A VIDEO RESPONSE TO THE THREE PROVIDED QUESTIONS WILL NOT BE CONSIDERED. (Link will be emailed after you apply)
• ONLY CANDIDATES WITH SIMILIAR EXPERIENCE WILL BE CONSIDERED.

UniVirtual Solutions (UVS) is an MSP (Managed Service Provider) that provides information technology services and solutions to small and medium size businesses. We understand that our success is based on the value that our employees provide through customer service and technical expertise, and we value the close-knit work environment that we have created. Due to a recent explosion in growth and demand, we are looking to expand our technical support team.

To be successful in this position, you will be required to pay attention to detail and accuracy, which is critical in your work responsibilities, as you will be working with a fast-paced team in a company that is rapidly moving forward. This is a very hands-on position with a great deal of self-reliance required. The goal is to create value for our client end users that will help preserve the Service Desk's value and reputation.

An excellent candidate must have a strong technical interest, client service skills and be able to prioritize internal team and external client needs. They must be able to communicate effectively to understand the problem and explain its solution at the client level. They must also be client-oriented and patient to deal with difficult clients.

Job Description – (please read in detail)

We are looking for an individual who is an IT generalist; honest, self-motivated, able to perform in an aggregate and high-pressure environment, professional and detail oriented who can grow with our company.

As a IT Integration Support Specialist, you will work directly with customers and partners providing expertise in hardware and software installations, troubleshooting and configuration recommendations. You must also have a reliable form of transportation, Internet and cell phone.

Key Responsibilities and Essential Functions

• Exceptional customer service and organizational skills with a proven ability to manage multiple calls and tickets with minimal supervision
• Able to constantly balance multiple tickets and request in high pressure situations
• Must be a team player and collaborate with other coworkers
• Troubleshoot and resolve issues with computers
• Troubleshoot and resolve software and network issues
• Troubleshoot and resolve basic Active Directory/Window Domain issues
• Perform proactive maintenance in PCs and Printers
• Configure and install PCs, printers, and scanners
• Perform first level problem determination and resolution
• Escalate unresolved issues to appropriate team members
• Monitor and follow up on outstanding issues and update users on the current status
• Assist with special projects as needed
• Consistently meet or exceed requirements/performance criteria
• Recommends improvements to current environments
• Assists with planning for and responding to client project needs when applicable
• Ability to learn new technology quickly
• Will be responsible for taking calls on an On-Call rotation
• Execute other assigned tasks as delegated by Management
• Must be punctual

Required Experience

• AS degree or above in Computer Science or related field experience.
• Must have 4 yrs. plus experience as an IT Helpdesk Technician
• Basic Microsoft Windows/Microsoft Office environment
• Experience with Asset Management and ITSM Platforms
• Excellent attitude and interpersonal skills
• Communicate effectively and professionally with all levels of personnel
• Detail and customer service oriented
• Problem-solving skills to resolve issues
• Must be willing to work outside normal business hours as needed
• Must have strong Microsoft Windows 10 hands-on experience
• English fluency

Preferred Experience (Not required)
Certifications including MCSE, MCITP, CCNA, CCNP and VCP

Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Job Type: Full-time

Benefits:

• Medical, Dental, Vision insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 3 years
• 4 years
• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Please note, you will not be considered for the following: Failure to provide detail of recent work history gaps and if your resume is not current will result in automated removal.
• Are you willing to take a drug test and a background test, in accordance with local law/regulations?
• Are you comfortable working in a remote setting?
• Are you located in Georgia, US? Out of state will not be considered for this position.

Work Location: Hybrid remote in Atlanta, GA 30326