2 Audio Visual Technology Specialist - Engineering IT Shared Services Jobs in Urbana, IL
Universtiy of Illinois Urbana-Champaign is Hiring an Audio Visual Technology Specialist - Engineering IT Shared Services Near Urbana, IL
Audio Visual Technology Specialist
Engineering IT Shared Services
The Grainger College of Engineering
University of Illinois Urbana-Champaign
Engineering IT Shared Services at the University of Illinois at Urbana-Champaign seeks applicants for an Audio Visual Technology Specialist. We are the IT services provider for the nationally-ranked Grainger College of Engineering, providing services for teaching, research, and learning. Our mission is to be a trusted academic partner in support and service to over 1,100 faculty and staff, and over 10,000 students. We pride ourselves on a customer-centric approach, with emphasis on effectiveness, transparency, and accountability to furnish innovative solutions to the needs of a college dedicated to ingenuity.
You will enjoy energetic and challenging work running and supporting our IT services, along with a transparent and respectful work environment built upon partnerships, collaboration, and teamwork. We care deeply about supporting the growth of our employees and invest in employee development through mentorship, cross-functional teams, and professional development and career-advancement opportunities.
Engineering IT Shared Services values employees who are able to work autonomously and on a team with integrity, honesty, comfort with ambiguity, and a growth mindset. Individuals that demonstrate commitment and determination in their work will find this a rewarding and supportive environment.
Engineering IT Shared Services in The Grainger College of Engineering seeks applicants for an Audio Visual Technology Specialist position. This position provides Audio Visual, Digital Signage, and Lecture Capture System support for the Grainger College of Engineering and individual departments. Responsible for maintaining and supporting Audio Visual (A/V) technology such as projectors, cameras, microphones, etc. within instructional, conference, and collaboration spaces; lecture capture technology; as well as digital signage across the Grainger College of Engineering. Reports to the Manager of Infrastructure in the IT Ops Division of Engineering IT Shared Services.
Duties and Responsibilities:
Customer Service and Support:
- Delivering excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner.
- Working on a team of AV specialist supporting instructional, administrative, and research A/V technology for the Grainger College of Engineering.
- Actively maintaining relationships with user community, proactively communicate relevant information, and stay informed of user’s needs and initiatives.
- Consulting with units within the College on the design, purchase, and installation of A/V technology for instructional, conference, and collaboration spaces.
- Analyzing functional and performance issues associated with use of A/V technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner.
- Coordinating and implementing the deployment of systems for classroom technologies, such as projectors, screens, and lecture capture equipment.
- Coordinating and implementing deployment of systems for conference room technologies, such as projectors, displays, and video conferencing equipment.
- Coordinating and implementing deployment and technology maintenance of digital signage systems.
- Staying abreast of trends in A/V technology and integrate appropriately to ensure the College’s excellence in instructional, conference, and collaboration spaces.
- Developing and encouraging best practices regarding the use of A/V technology.
- Developing, implementing and/or coordinating processes for the regular maintenance, replacement, upgrade and standardization of A/V technology across the College.
- Developing documentation and providing training for units and individual users on the use of A/V technology.
- Managing individual A/V projects, and ensuring timely delivery of the end product.
- Promoting the use of standard A/V systems and services where practical and work to adapt such services to the unique needs of the unit where necessary.
- Partnering with Engineering IT customer support staff on the support of A/V technology.
- Working with Engineering IT and departmental staff to provide A/V support for occasional high profile events, which may occur outside business hours.
Other duties as assigned.
- High school diploma or equivalent.
- Five (5) years of work experience in IT‐related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
- College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate’s Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor’s Degree (120 semester hours) equals three (3) years).
- Demonstrated experience in troubleshooting common desktop and mobile computing applications and hardware.
- Experience with A/V technology support, including projectors, microphones, cameras, digital signage. Experience working in a customer service environment.
- Two (2) years of experience with A/V technology support, including projectors, microphones, cameras, digital signage.
- Experience in technology at an institution of higher education or equivalent.
- Experience in project management concepts, such as generating project timelines, drafting project charters, creating stakeholder communications plans, and tracking action items.
- Knowledge of the systems and operations used within the areas and departments of responsibility.
- Knowledge of networking concepts and connectivity.
- Extensive knowledge of current technology and software for production and display of multimedia content (e.g. cameras, mixers, projectors, digital displays, Fourwinds).
- Knowledge of presentation/lecture capture systems (e.g., Echo360, Extron).
- Knowledge of two or more common operating system platforms.
- Familiarity with A/V technology, setup, and coordination for large and/or remote events.
- Familiarity with enterprise tools or services such as endpoint management, imaging, or centralized solutions.
- Familiarity with instructional or collaborative space design.
- Familiarity with tools, concepts, and resources associated with project management and related activities.
- Excellent customer service skills.
- Excellent oral and written communications skills.
- Ability to contribute strongly to cross-functional groups assigned to tasks or project work.
- Ability to oversee and coordinate activities of user groups.
- Ability to effectively communicate and professionally interact with all staff levels and customer groups.
- Ability to identify and resolve technical problems.
- Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.
This is a full-time Civil Service Information Technology Technical Associate position appointed on a 12-month service basis. The expected start date is as soon as possible after the closing date. The minimum salary is $56,600, commensurate with experience and qualifications. Work authorization is not available for this position.
APPLICATION PROCEDURES AND DEADLINE INFORMATION
Applications must be received by 6:00 pm (CST) on November 2, 2023. Apply for this position using the Apply Now button at the top or bottom of this posting. Please upload your cover letter, resume, and names/contact information for three references. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Kelsey Krok at krok2@illinois.edu. For questions regarding the application process, please contact 217-333-2137.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.
Requisition ID: 1020268
Job Category: Technical
Apply at: https://jobs.illinois.edu
Job Summary
Full Time
$71k-86k (estimate)
04/16/2023
06/02/2024
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