Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

Responsible for overseeing all aspects of the Patient Placement Center operations in an efficient and effective manner. Supports the UH Health System in delivering a reliable, high-quality service that facilitates consults, transfers, and the acceptance of other healthcare settings. The Patient Placement Center is dedicated to expeditiously connecting patients with high-quality care.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

• Coordinates and manages the transfer and admission process from various healthcare settings, including clinics and hospitals, to ensure patients are placed in the most appropriate service, unit, and level of care. Utilizes a multi-line phone system for effective communication.

• Evaluates and verifies insurance coverage and eligibility by using the Passport/OneSource system.

• Gather essential patient information from referring physicians and external facilities to facilitate proper triage and placement. Makes use of PACs, EPIC, and Smart Web software platforms.

• Directs patient transfers based on established algorithms and collaborates closely with Hospital Supervisors and Leadership to ensure timely and clinically appropriate transfers.

• Collaborates with referring facilities to identify and communicate any constraints related to bed capacity.

• Coordinates and facilitates all Telemedicine calls and encounters, operating a separate Tele-hub line and service through the Patient Placement Center.

• Manages the placement and admissions of patients into the hospital.

• Collaborates with the Hospital Supervisors to develop plans that support the hospital’s operations and prevent Divert status.

• Prioritizes and triages placement based on factors such as medical necessity, current location, room availability, and the hospital’s current capacity. This may include addressing staffing needs, prisoners and patients requiring special precautions.

• Participates in the daily Organizational Capacity Huddle and helps capture real-time demand information.

• Supports patient safety regulations, compliance efforts, and billing procedures.

• Takes responsibility for generating system reports and managing work queues to create surgical and medical accounts for incoming patients.

• Operates within multiple electronic systems to handle the financial and clinical aspects of patient throughput and admissions.

• Collaborates with Case Management and inpatient units to ensure the accurate application of patient class and accommodation codes for billing purposes.

• Collects thorough patient information, enters it into the relevant electronic system, and conducts accuracy checks to ensure data integrity. This process may involve documenting interactions with internal and external departments or agencies for follow-up purposes.

• Maintains patient demographics and registration details, making updates as required.

• Participates in managing both planned and unplanned system downtimes within the organization.

• Delivers exceptional customer service with a strong commitment to providing a high level of support and assistance to patients and stakeholders.

Knowledge / Skills / Abilities

• Proficiently carries out the essential job functions as described in the previous section.

• Exhibits strong interpersonal skills and effective verbal and written communication abilities.

• Capable of delivering concise and clear speech, remaining composed and competent in communication.

• Displays skills in prioritization and workload management, even in high-pressure and fast-paced settings.

• Demonstrates critical thinking and problem-solving capabilities.

• Proficiently operates and navigates various computer systems, displaying efficiency in computer-related tasks.

• Possesses excellent customer service skills.

• Maintains flexibility in terms of working hours, accommodating multiple shifts in a 24/7 department.

Qualifications

Qualifications Required

• Six months of related experience, or equivalency.

• Medical Terminology course completed within 6 months of hire.

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Color Determination, Listening, Manual Dexterity, Near Vision, Sitting, Speaking

Multi-lingual Candidates Welcomed

To inquire about this posting, email: careers@hsc.utah.edu

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500.If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Sherrie Hayashi

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action (OEO/AA)

383 University Street, Level 1 OEO Suite

Salt Lake City, UT 84112
801-581-8365
oeo@utah.eduOnline reports may be submitted at oeo.utah.edu/
For more information: https://www.utah.edu/nondiscrimination/

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 67645
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule Rotating 12 hour shifts weekly ranging from 0700-1930 to 0900-2130
Clinical/Non-Clinical Status Non-Clinical
Location Name University of Utah Hospital
Workplace Set Up On-site
City SALT LAKE CITY
State UT
Department UUH CST 27N PT PLACEMENT CTR
Category Nursing Support
Workplace Set Up On-site